2nd Line IT Support Engineer - Leeds
Location: Leeds x5 days per week onsite
Rate: Up to £290 per day - Inside IR35
The Opportunity
We are currently recruiting for an experienced 2nd Line IT Support Engineer to join a busy onsite IT support team based in Leeds.
This is an excellent opportunity for a hands‑on support professional with strong experience across Microsoft technologies, Office 365, and end‑user hardware support. You will play a key role in supporting business users, resolving technical issues, and ensuring a high level of service across the organisation's IT environment.
Working within a fast‑paced support function, you will provide both remote and deskside support across laptops, desktops, Office 365 applications, and core Microsoft infrastructure technologies.
Key Responsibilities
* Provide 2nd line technical support across hardware, software, and Microsoft environments
* Support and troubleshoot Office 365 applications including Outlook, Teams, SharePoint, and Exchange Online
* Build, configure, deploy, and support laptops and desktop devices
* Diagnose and resolve hardware, software, and connectivity issues
* Manage user accounts, permissions, and access requests within Active Directory and Microsoft environments
* Escalate complex incidents to relevant internal teams where required
* Maintain accurate ticket updates and technical documentation
* Deliver excellent customer service and end‑user support across the business
* Support device rollouts, hardware replacements, and user onboarding activities
Essential Skills & Experience
* Proven experience within a 2nd Line IT Support role
* Strong Office 365 support experience
* Hands‑on experience supporting laptops, desktops, and peripheral devices
* Good knowledge of Windows 10/11 environments
* Experience with Active Directory user administration
* Strong troubleshooting and problem‑solving skills
* Excellent communication and stakeholder engagement skills
* Ability to work effectively within a fully onsite support environment
Desirable
* Experience with Microsoft Intune or Endpoint Manager
* Basic networking knowledge
* Exposure to Azure or cloud‑based technologies
* Relevant Microsoft or IT support certifications
Interested? Please submit your updated CV to Dean Sadler‑Parkes at Harvey Nash for immediate consideration.
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