Operations Director Romford | Full-Time | Competitive Salary We’re on the lookout for a hands-on, forward-thinking Operations Director to lead the day-to-day running of a major retail and leisure destination. You’ll be the go-to person for everything from facilities and safety to team leadership and guest experience. What you’ll do: Lead and inspire a top-notch ops team Oversee maintenance, security, cleaning & more Drive innovation and high standards Keep things safe, smooth, and guest-focused Manage budgets and big projects What you’ll need: Strong leadership and people skills Experience in retail, leisure, or property ops Solid H&S knowledge (IOSH or similar) A passion for great service and smart solutions