Funeral Service Specialist
Position: Funeral Service Specialist
Location: Jennings Funeral Directors, Oxley, Wolverhampton
Job Type: Part-time, Permanent (20 hours per week)
Salary: £13,936 per annum.
We’re looking for an empathetic and well‑organised individual to join our team at Jennings Funeral Directors as a Funeral Service Specialist. You’ll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.
Why This Role Matters
Being a Funeral Service Specialist means playing a central part in one of life’s most significant moments. You’re often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Your Impact and Responsibilities
This role calls for empathy, confidence, and attention to detail. It’s about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most.
* Supporting families with empathy, professionalism, and attention to detail
* Arranging funerals that meet family wishes, cultural practices, and legal requirements – offering all relevant products
* Overseeing day‑to‑day branch operations, including administration and presentation
* Liaising with suppliers such as ministers, celebrants, and florists
* Leading chapel visits as required, supporting the families with their requests
* Taking accountability for raising awareness of funeral plans and contributing to plan sales within the branch
* Representing the branch in the local community and contributing to outreach
* Training in Funeral Conducting to assist with ceremonial duties during peak times
* Upholding Dignity’s standards of professionalism, care, and service
Skills and Knowledge
* Compassion, calmness, and empathy in emotionally sensitive situations
* Communication, organisation, and administrative skills – confident with legal paperwork
* Confident working independently, with branch‑level responsibility
* Comfortable in settings where the deceased may be resting, including chapel visits
* Willingness to work flexibly (including weekends/on‑call if needed)
* A Full UK Driving Licence (desirable, not essential) – ability to travel to client homes and local branches is important
* Experience in customer service, care, or admin (beneficial – complete training is provided)
What We Offer
* Professional development: A comprehensive induction plan and the opportunity to complete in‑house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
* Memorialisation commission potential: up to £2,000.00 OTE per annum
* Bonus potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
* Life assurance cover: Enjoy peace of mind with our life assurance cover, securing your family’s future.
* Health & wellbeing programme: Benefit from an employee assistance programme that supports your health and wellbeing.
* Holiday allowance: Start with a generous leave entitlement of 30‑33 days per year, inclusive of bank holidays.
* Pension scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.
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