Your newpany
This client is within theernment and Public Services Industry.
Your new role
• Provide day-to-day administrative assistance and casework support to those conducting investigatory enquiries
• Assist the progression of regulatory investigations by supporting all Investigation Teams in the department by providing administrative and casework support.
• Plan, manage and prioritise your own workload to meet your department objectives and key performance indicators.
• Prepare and send statutory letters and notices to parties to the case, ensuring that bundles are accurate and that correct procedures and timelines areplied with.
• Support Investigators and Case Officers with the preparation of papers and bundles for consideration by Case Examiners and Hearing Panels.
• Process all iing correspondence in a timely fashion, by distributing and alerting relevant case owners.
• Seek and gather information in relation to investigations, including sending requests to external suppliers and collating responses, following up on information not received.
• Arrange appointments and interviews with witnesses, employers and referrers as directed by the Investigators for the purpose of undertaking interviews or investigative enquiries.
• Support Investigators with preparation of witness statements and conduct follow-up enquires with witnesses, employers and referrers to ensure statements are finalised.
• Prepare and send correspondence to case parties to provide updates on case progression.
• Telephone duties as required, ensuring high standards of customer care at all times.
• Identify any errors in the case thate to your attention and ensure that any risks or concerns escalated to the appropriate Investigator without delay.
What you'll need to succeed
Strong administration experience.