Job Description
Overall purpose of the job:
* Build, utilize, maintain, and deploy custom DCIM software to ensure 100% adoption and accuracy across all Exponential-e client Data Centres.
* Track quality control of Racks, PDU’s, Tap Off’s, Patch Panels, Equipment, and associated patching, following established standards aligned with customer requirements and DCIM guidelines.
* Create, review, and update documentation related to installation and operational procedures to support Data Centre deployment and maintenance activities.
Key responsibilities:
* Install, patch, and configure bespoke environments with various hardware from multiple vendors.
* Use internal ticketing systems to troubleshoot, resolve faults, and replace components within managed hardware services.
* Configure and load balance Intelligent PDUs for power monitoring.
* Troubleshoot LAN connectivity issues and assist internal teams with remote access solutions.
* Identify faults in structured cabling and coordinate repairs with cabling teams.
* Ensure full deployment and accuracy of custom DCIM software in all Data Centres.
* Collaborate with departments to improve procedures and share knowledge.
* Produce reports on capacity and monitor power and cabling to support expansion.
* Follow change control procedures for critical environment modifications.
* Maintain compliance with third-party Data Centre policies and standards.
* Conduct hardware and cabling audits to ensure system accuracy.
* Perform additional tasks as assigned by management.
* Maintain professionalism and adhere to ISO standards and ITIL best practices.
* Manage access and tickets for visitors and third-party technicians.
* Monitor ticketing systems to ensure prompt responses within SLAs.
* Keep Data Centres clean and organized.
Knowledge and experience required:
* At least 3 years in Managed Hosting or Data Centre environments.
* Proficient in server, storage, and network deployment and support.
* Basic understanding of Data Centre M&E Design, Power, Cooling, Redundancy.
* Experience deploying hardware from recognized manufacturers in complex environments.
* Familiar with IT hardware concepts such as RAID, SAN, SCSI, FC, ethernet, iLO.
* Organized, self-motivated, and able to work independently and in teams.
* Proficient in Microsoft Office and email software.
* Excellent communication skills.
* Capable of working under pressure with attention to detail.
* Enthusiastic about delivering excellent service.
* Willing to participate in a 24/7 on-call rota.
* Valid UK Driving License and personal vehicle required.
* Willingness to travel; expenses covered by the company.
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