Key Account Administrator £28,000 - £30,000 Full-Time | Office-Based | Monday to Friday Are you an experienced administrator with a passion for delivering top-notch customer service? Do you thrive in a fast-paced, team-focused environment? We're recruiting a Key Account Administrator to join a busy and professional head office team based in Ringwood. This is a fantastic opportunity to play a key role in supporting high-profile clients, helping ensure the smooth coordination of services, and maintaining strong relationships across a growing portfolio of key accounts. What you'll be doing: Acting as the main point of contact for key clients - managing queries, call outs, and concerns with professionalism and urgency Building strong relationships and understanding each client's individual needs Coordinating with internal teams to ensure the delivery of high-quality, timely service Updating client portals with accurate, up-to-date information Monitoring account performance and identifying areas for service improvement Producing service reports, gathering feedback, and supporting senior management Answering inbound calls and emails with a confident and customer-focused approach Providing quotes for additional services and logging client feedback What we're looking for: Proven experience in a key account or customer service role Confident telephone manner and excellent communicati...