Overview
Are you ready to take the lead in delivering exceptional guest experiences? We're looking for a Reception Manager to join our team at Coldra Court Hotel, part of the prestigious Celtic Collection. This is your opportunity to become one of our Hospitality Heroes, managing a dynamic Front Office team and ensuring every guest receives a warm, professional welcome.
Responsibilities
* Lead the Front Office team to deliver four-star silver service.
* Manage daily operations, including guest check-ins/outs, room service, and night audits.
* Support all hotel departments during your shift and lead emergency procedures.
* Maintain high standards of cleanliness, security, and system functionality across front and back of house.
* Mentor and coach team members, conduct appraisals, and support career development.
* Maximise revenue opportunities and suggest operational improvements.
* Ensure accurate guest records and billing, and resolve complaints with professionalism.
Qualifications
* Has strong hotel management experience, ideally with knowledge of Opera PMS.
* Thrives in a leadership role, with a hands-on approach and a passion for team development.
* Is confident managing audits, cash handling, and supervising night operations.
* Demonstrates adaptability, customer focus, and excellent IT skills.
* Holds a First Aid at Work certificate and/or Basic Food Hygiene (desirable).
* Is capable of supporting operational duties such as room service and conference room setup.
Benefits
* As part of the Celtic Collection, you\'ll enjoy:
* Career development from day one
* Discounts on dining, stays, and leisure membership
* Free virtual GP appointments & 24/7 wellbeing helpline
* NEST pension scheme
* Monthly and annual staff awards
* Social Club and appreciation events
* Grow With Us
* At The Celtic Collection, we believe in empowering our people. You\'ll be able to say:
* "I\'m trained, supported, and equipped to do my best work."
* "I\'m proud to be part of this team and would recommend it to others."
* "I work in a positive, inclusive, and inspiring environment."
* "I\'m encouraged to grow, learn, and innovate."
* "My ideas are valued, and my contributions are recognised."
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