Please note this is a permanent position
Working hours: 30 hours per week
Working details: Monday - Friday, 3pm - 9pm
Interview Date: To be confirmed
Key Responsibilities:
The Concierge will often be the first point of contact for everyone accessing our Lifehouse and will provide assistance with housing management functions including: taking ownership of the process for reporting maintenance tasks and ensuring their completion, overseeing the timely turnaround for void units, and managing health and safety procedures for the service including regular building checks.
The role will also include front of house services such as dealing with telephone calls, greeting clients and external contractors/ visitors, and keeping records up to date.
The successful candidate will be able to demonstrate:
1. Excellent customer service and people management skills, with ability to provide an efficient front of house service
2. Willingness to work within the team, with a hands-on approach wherever needed
3. Excellent planning, organisational, and time management skills
4. Proficient in a range of IT packages (Microsoft Word/ Excel)
5. Patience and understanding for the client group
6. Respect the diversity of other people’s culture, faith and practice.