Job Title: Network Operations Specialist
Location: Manchester (Hybrid)
Salary: £33,000
The Company
An established, award-winning technology services provider is expanding its Support Services team and is seeking a full-time 1st Line Network Operations Centre Engineer.
This role is ideal for a motivated team player with experience in first-line support, preferably within a Managed Service Provider environment, and strong customer service skills.
The company places high value on technical skill and ongoing development. Comprehensive training will be provided across the technologies supported, but the ability to quickly adapt to operational processes is essential.
Roles & Responsibilities
As a Network Operations Specialist, you will be part of a team delivering 24/7/365 support for a range of customer networks. Key responsibilities include:
* Proactive monitoring of customer devices, dashboards, logs and NMS platforms
* Logging and investigating incidents, escalating where necessary
* Responding to customer queries via phone, email, and service portal
* Ensuring all tickets are handled in line with SLA requirements
* Following scripted procedures to implement changes on customer systems
* Using service desk tools and a range of monitoring platforms to manage workload
Skills & Experience
You will gain the opportunity to work with the following technologies, any current exposure would be beneficial:
* Cisco Switching, ASR/ISR Routers, ASA/FTD Firewalls
* Juniper, Fortinet and Extreme Networks
* VoIP telephony
* Training and development in the above technologies, opportunities to gain relevant certifications
Company Benefits
* Career development: Access to structured training, professional certifications, and ongoing learning opportunities
* Supportive culture: You’ll be part of a friendly, collaborative team that genuinely looks out for each other
* Wellbeing matters: Internal mental health first aiders, external assistance programmes, and regular wellbeing initiatives
* Team events & community involvement: Social events, volunteering opportunities, and a positive team atmosphere
* 25 days holiday plus bank holidays (increasing with service)
* Enhanced maternity/paternity pay
* Pension contributions
* Electric vehicle, cycle to work, and tech purchase schemes
* Employee health plans
If this sounds like the challenge you’re looking for, we’d love to hear from you. Apply today to join a growing, forward-thinking technical team.
JOB ID: #3494201