Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Administration Officer
The closing date is 04 September 2025
An exciting opportunity has arisen for an experienced administration officer to join our 111 IRS Hub Team based at Barton Centre, Hopewood Park, Ryhope, Sunderland.
The 111 IRS team take calls from people of all ages including children and people with neurodevelopmental needs. Members of the public can call for themselves, or for someone else.
This is a bustling 111 Hub Service which operates 24 hours a day over 7 days a week providing access to urgent mental health support service. This at times can be overwhelmingly busy typical of call centre setting and the post holder will provide a comprehensive, high quality secretarial/administrative service at all times. You will undertake a variety of tasks assigned by the clinic manager and administration team lead.
Main duties of the job
Applicants must be able to demonstrate proven recent (12 months) experience of the following:
experience in a customer / patient focussed environment
verbal and written communication skills
worked in a secretarial/ administrative position
advanced keyboard skills
working knowledge of Microsoft packages
data inputting
* Daily duties will include liaising with Community Treatment Teams and uploading referrals.
* Ensuring SMS texts are sent to service users
* Sending out telephone triages to GP Surgeries
* Typing up minutes from supervisions
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job responsibilities
Please find attached job description for full details.
Advertising date : 21st August 2025
We welcome your application.
Please note - this vacancy may close early once a suitable number of applications are received.
Person Specification
Education and Qualification
* Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
* Audio Typing qualification or demonstrable equivalent experience
* General level of education to O-Level/ GCSE or equivalent
Knowledge and Experience
* Knowledge of NHS Policies and Procedures
* Working knowledge of Microsoft applications, including e-mail communication
* Ability to maintain and update Patient Information Systems e.g. RiO
* Good working knowledge of office procedures
* Previous secretarial/clerical experience
* Ability to uphold confidentiality at all times
* Able to prioritise and plan own workload
Skills and Competencies
* Excellent communication and interpersonal skills, both verbal and written
* Good organisational and planning skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
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