Job responsibilities HONITON SURGERY PCN Manager (HOSMS PCN) JOB TITLE: Primary Care Network Manager HOSMS PCN REPORTS TO: Clinical Director HOURS: 25 Hours per week. HOSMS PCN: HOSMS PCN is located in East Devon and has a population of around 48,000. There are 3 surgeries within the PCN, with excellent inter-personal relations, a good support network and a history of collaborative working. The practices are Honiton Surgery, Coleridge Surgery and Sid Valley Practice. JOB Summary: To play a pivotal role in the delivery of high-quality primary health care within HOSMS PCN Support the PCN Clinical Director and Board to ensure the smooth running of the PCN To ensure the PCN meets the requirements of the Network Contract Direct Enhanced Service. To be involved in the management and development of the PCN To be responsible for the reporting of performance and quality within the PCN To be responsible for the oversight of the PCN financial systems/payments to all the practices within the PCN. To manage the administrative functions of the PCN including HR, Finance, Health & Safety and Project Management To ensure that data is accurate, complete, and submitted on time Ensure the PCN is compliant with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance To represent HOSMS PCN in cross organisation meetings when agreed e.g., ICB meetings and PCN managers meetings and reporting back to the Board /PMs To prepare the agenda for the monthly PCN meeting and take and distribute the minutes and any supporting information required Summary of Main Duties: To provide day to day managerial supervision to HOSMS PCN by leading and supporting quality improvement and performance To work closely with the relevant teams and Practices to support PCN implementation of agreed service changes, pathways and quality improvement To help staff within the HOSMS PCN understand and support delivery of its strategic objectives and outcomes framework including monitoring the PCN contract DES/IIF To develop and run administrative systems for HOSMS PCN collaboration projects manage risks, issues and actions and report these to the PCN Board To be fully accountable for all projects and to ensure that patient safety and quality of care is at the forefront of all projects To establish necessary monitoring and tracking processes to support the PCN Human Resources: Staff are our biggest and most appreciated asset. The post-holder will be expected, as a minimum to: Assist with HR duties in collaboration with the PMs from the 3 Member Practices Operationally manage specified staff within the HOSMS PCN Be responsible for ensuring the compliance of mandatory training for staff employed within the HOSMS PCN projects To convene and lead relevant meetings, ensuring outcomes are recorded and shared with member practices and key stakeholders To lead on training for new staff Develop and review Health and Safety policies in conjunction with the PMs from the 3 Member Practices Finance: As PCNs develop, clear and unequivocal finance management is essential. The post-holder will work in conjunction with the PCN Accountants and the Practice Managers to: Maintain accurate records of income and expenditure against projects and funding streams. Report monthly to the Board the financial position (including budgeting and forecasting). To provide expenditure details to the PCN Board highlighting variances from the project budget. Work with Practices to ensure ARRS claims are submitted within the required timescale and are in accordance with financial regulations. In conjunction with the PCN's accountancy firm, organise routine payments to Practices Operational and Organisational Matters: Identify clinical and organisational improvements to enhance and improve integrated care and services to patients To assist in the resolution of any complaints, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as required Organise the procurement of equipment, supplies and services within target budgets Be aware of performance and quality indicators for all aspects of Primary Care. To organise and minute relevant meetings, ensuring outcomes are recorded and shared with member practices and key stakeholders Liaise and work with different practices on an ad-hoc project basis Data & IT: Accurate data flow, both to and from the PCN is essential in the planning of new services and in the reporting of existing services to both the PCN constituent members and to other stakeholders. To this end, the post-holder should: Ensure that all data necessary for ongoing reporting requirements is recorded by all staff as necessary Keep abreast of the latest IT developments and opportunities Evaluate and plan PCN IT implementation and modernisation as required by the Board Liaise with the ICB regarding systems procurement and IT funding Assist with the gathering of statistics and information when required Performance and Quality Indicators: The post-holder should strive for continuous improvement, both personally and in the services that the PCN delivers. The post-holder should, as a minimum: Be aware of local and national quality standards for all aspects of primary care Ensure that the PCN meets all Health and Social Care Act requirements Assist in the production of information for clinical audit as requested by other members of staff or the Board Work with the ICB to validate patients information, performing regular checks and quality audits Effectively manage their own time, workload and resources Lead and encourage significant event audit meetings, ensuring that learning outcomes are addressed and communicated to the wider staff team Ensuring personal KPIs are achieved. These to be determined during your probationary period. Strategy and Development: Whilst not the primary functions of this role, opportunities and future development are what will drive the PCN forward successfully. As such, the post-holder should be aware of these opportunities and report them to the Clinical Directors. As a minimum they should: Identify clinical and organisational improvements to enhance and improve integrated care and services to patients Represent the Board at any external meetings as requested by the Board, taking the Board's view forward Report back to the Board after these meetings Explore all possibilities for future development with outside agencies Health and Safety: Assisting in promoting and maintaining their own and others' health and safety and security as defined in the Practice Health and Safety Policy Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Actively reporting of health and safety hazards and infection hazards immediately when recognised. Keeping own work areas and general/ patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role. Demonstrate due regard for safeguarding and promoting the welfare of children and adults Reporting any potential risks identified and with due regard to the Whistleblowing Policy Equality and Diversity: Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights Personal & Professional Development: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Taking responsibility for maintaining a record of own personal development, working with management on any new training requirements Communication: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise people's needs for alternative methods of communication and respond accordingly Contributing to the implementation of Services: Develop new policies, standards, SOPs and guidelines as required. Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Flexibility: Carrying out other duties that are required within the role as it evolves within the development of the organisation All staff are expected to work in a flexible way, undertaking tasks which are not specifically covered by their individual description when the occasion arises These additional duties will usually cover unforeseen circumstances or changes in work and they will normally be compatible with the post-holder's regular type of work If the additional responsibility or task becomes a regular or frequent part of the staff members job, it will be included in the job description in consultation with the member of staff