About the role:
1. Lead on carrying out internal investigations and external report writing following deaths in service. Principally notifications to CQC, and coronial reports in the main.
2. Embed the CGL learning culture by sharing lessons from all incidents including deaths and working with staff to reduce recurrence.
3. Promote a culture of learning by coaching staff to give and receive constructive feedback to enhance service delivery and user experience, and the design and delivery of training and workshops.
4. Approach presenting issues systemically, considering factors such as mindset, behaviour, systems, structures, and long-term patterns.
5. Conduct regular audits of service delivery, highlighting best practice, implementing quality improvement plans, and evaluating their impact.
6. Stay up to date with internal CGL and sector-wide quality improvements, emerging evidence-based practice, and relevant legislation and regulation.
7. Working closely with our service user involvement lead helping to analyse service user feedback, complaints, and compliments to identify themes and drive service improvements.
About you:
Education, Knowledge and Experience:
8. Experience within Social Care and Drug & Alcohol services, with a strong understanding of recovery-focused practice.
9. Demonstrated capability in project development, change management, quality systems, audits, and service improvement.
10. Skilled in serious incident investigation, including root cause analysis and learning dissemination.
11. Knowledgeable in regulated service environments, including CQC requirements and Key Lines of Enquiry.
12. Confident in delivering training and coaching using engaging and inclusive approaches.
13. Strong understanding of safeguarding for children and vulnerable adults.
14. Proven ability to analyse complex data sets to inform conclusions, priorities, and improvement actions.
15. Effective at influencing stakeholders at all levels and leading teams through change while modelling organisational values.
Abilities and Skills:
16. Excellent communication skills, both written and verbal, across a range of stakeholders including service users, staff, and partners.
17. Able to work independently and under pressure, with well-developed organisational and time management abilities.
18. Demonstrates empathy, professionalism, and non-judgement in all interactions.
19. Committed to positive outcomes for service users and to equality, diversity, and inclusion.
20. Maintains professional boundaries and works effectively with external agencies.
What we will give to you:
21. 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
22. Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
23. Contributory pension scheme
24. A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
25. A friendly and supportive team
26. Training, career development & progression opportunities
27. Participatioin in the Refer-a-Friend scheme
Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.