Technical Support Specialist - Cheshire
In this position, you will be the 'go-to' expert for resolving intricate hardware, software, and connectivity challenges. You will work within a collaborative team that values knowledge-sharing and technical curiosity.
Your Day-to-Day
* Incident Resolution: Manage and resolve Tier 2 and Tier 3 support tickets, ensuring minimal downtime for our users.
* Systems Administration: Assist in the configuration and maintenance of servers, virtual machines, and cloud instances (Azure/AWS).
* Network Troubleshooting: Diagnose connectivity issues involving Firewalls, VPNs, and VLANs.
* Onboarding & Projects: Lead the technical setup for new clients and assist with infrastructure migrations or hardware rollouts.
* Documentation: Contribute to our internal wiki to ensure the team stays ahead of recurring issues.
Who You Are
* The Tech Enthusiast: You have a strong foundation in Windows/Linux environments, Active Directory, and Microsoft 365.
* The Logical Thinker: You enjoy the 'detective work' of IT-tracing an error to its root cause rather than just treating the symptom.
* The Communicator: You can explain complex technical concepts to non-technical stakeholders without losing them in the jargon.
* The Local Professional: You are based in or around Cheshire (Chester, Crewe, Warrington, etc.).
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