1st Line ICT Technician 37 hours per week Grade 5 - £27,269 per annum plus on-call allowance (once competent) Permanent Shropshire Fire & Rescue Service is dedicated to making our communities safer through world-class prevention, protection, and response. As part of our Digital & Data Strategy 2025–28, we’re investing in robust ICT capabilities to support frontline crews and back-office teams. Join us in enabling faster, smarter, safer, and more resilient services across Shropshire. As a 1st Line ICT Technician, you will be the first point of contact for colleagues experiencing IT issues. Your proactive approach and problem-solving skills will keep systems running smoothly, from desktops and mobile devices to network connectivity and standard business applications. Key responsibilities will include: Provide first-line support for hardware, software, and network issues via phone, email, and in person Log, prioritise, and resolve incidents using the IT ticketing system Deploy and maintain Windows devices, Microsoft 365, printers, and mobiles Manage user accounts in Active Directory and Azure AD Perform routine system checks, updates, and antivirus monitoring Support onboarding/offboarding, including device setup and data migration Maintain clear documentation of issues and procedures Assist with infrastructure projects alongside 2nd and 3rd line teams The successful candidate will have proven experience in a first-line or helpdesk support role, with strong knowledge of Windows 10/11, Microsoft 365, and basic networking. Excellent communication and problem-solving skills are essential, with a familiarity with ticketing systems and endpoint security. An ITIL Foundation or CompTIA A certificate is desirable but not essential. The role offers a competitive salary, with local government pension scheme, ongoing professional development and training, and a chance to make a real impact in your community. The role includes additional payment for standby duties once competence is demonstrated. The closing date for applications is 10 August 2025. Shropshire Fire and Rescue Service have a strong commitment to equality, diversity and inclusion, aiming to recruit a workforce that reflects our diverse communities. We welcome applications from all qualified individuals, regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sex, or sexual orientation. We ensure fair and consistent treatment for all applicants, including reasonable adjustments for disabilities. Attached documents 1st Line ICT Technician Job Description.pdf