In this role, you will actively seek and secure new business opportunities while nurturing and maintaining existing accounts, ensuring a steady and growing stream of revenue. You will deliver outstanding customer service, building and maintaining strong relationships with a diverse range of clients, including schools and youth groups. Managing booking processes and systems efficiently, you will ensure smooth operations and resource allocation in collaboration with various teams. Your creative input and support in developing and executing marketing strategies will increase brand awareness and attract more bookings. Additionally, you will assist in gathering and analysing data to inform strategic decisions, contributing to the continuous improvement of our programs and services.
Your responsibilities will include:
1. Processing bookings and related paperwork using our booking system, Cinolla.
2. Taking a proactive approach to new business.
3. Responding to booking enquiries and contracting prospective customers.
4. Co-ordinating with the Operations Team to ensure bookings can be resourced.
5. Supporting the implementation of the Hindleap Warren marketing strategy to increase overall bookings.
6. Managing key accounts to retain customers and reduce churn.
7. Collaborating with the finance department to accurately process invoices, credit notes, and r...