We are seeking a highly organised individual to provide administrative support to our Operations team. This is a dynamic and fast-paced role reporting to the County Business Manager to assist in the smooth running of the County. This role includes responsibilities relating to the monitoring and administration of sickness absence, recording Key Performance Indicators (KPIs) and ensuring sufficient supply of essential non-pay items for the County. The role will also assist the local management team with the administration and coordination of new starters and leavers, and the preparation of reports and papers for County meetings. An important feature of this role is to act as an informal mentor to the apprentice in order to support and develop them within the administration function. Visible Leadership Along with the County Business Manager, to act as the point of contact within the County for initial enquiries from members of the public, operational staff and staff from Trust HQ acting with professionalism at all times. To respond to incoming correspondence to the County as directed by the County Business Manager. Maintain a suitable filing system for the County, and co-ordinate a ‘bring forward’ system for all relevant documentation/ correspondence To act as a role model and informal mentor for the Apprentice Patient Safety and Quality Provide administrative support to the County managers in making sure that the County responds to Patient Experience complaints in a timely way and in accordance with Trust standards. Provide administrative support with Datix and adverse incident coordination. Provide data on the use of controlled drugs by the stations in the County. Undertake appropriate training to deal with medicines management if required. Assist the County managers in managing and investigating untoward incidents involving medical equipment. Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day. We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core. At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers. If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you. In return we will equip you with the skills, resources and development you need to thrive in your role. You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development. Benefits Competitive NHS salary A standard working week of 37.5 hours Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years Pay enhancements for out of hours, shift and overtime working Generous Pension Scheme Career and salary progression Car leasing scheme Free parking across Trust sites Cycle-to-work and other salary sacrifice schemes Staff networks Access to a wide range of discounts from various organisations across the UK For further details / informal visits contact: Name: Charlotte Hallett Job title: County Business Manager Email address: Charlotte.Hallett@swast.nhs.uk