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CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Assistant Facilities Manager to join the team located in Birmingham, England.
Responsibilities
* Manage and support the FMC (Facilities Management coordinators) ensuring rotas and work tasks are completed
* Ensure all vendors deliver services in line with the contractual obligations and expectations
* Resolve any supplier issues directly with nominated vendors
* Assist / develop a working BCP solution with the CBRE and client team
* Schedule monthly meetings with the client team to discuss, review and manage the vendors service levels
* Notate and report all findings in a monthly report
* Raise purchase orders on JDE and process/endorse client invoicing
* Ensure a working escalation process is in place and establish a rota for call outs with the team
* Escalate any emergencies connected with the facilities or equipment
* Principle point of contact for colleagues in the London sites
* Liaise with FM vendors regarding service visits with assistance from the security team
* Ensure office equipment is working and has sufficient supplies
* Office inspections, recording any faults
* Carry out cleaning audits in conjunction with the cleaning vendor
* Assist in keeping FM location operational manual and playbooks up to date
* Ensure a professional and courteous working relationship is maintained with the landlords and their representatives in both buildings
* Responsibility for the continual development of the FMC
* Setting of targets and training for the FMC
* Ensure that all vendor passes are returned and that NDAs are completed and filed
* Manage client expectations around cover for events and specific requirements, ensuring that all stakeholders are informed and that actions and responsibilities are fully understood by all
* Identify any service shortfalls
* Ensure that all PPMs are carried out as scheduled
* Manage the stock room, including stock levels
* Manage the outsourced postal / courier service
Experience Required
* Strong proven experience in an FM or related services environment
* Responsible for multiple services at site level
* Good knowledge of Facilities Management SLA's / KPI's
* Experience in dealing with suppliers / contractors
* IT literate – Microsoft packages
* Good understanding of FM service contracts and negotiations
* Strong communicator with confident oral and written skills
* Good administration skills with an eye for detail
* Strong customer service ethicTeam player mind‑set
* Ability to work to pressured deadlines and take on challenges when required
Service line
GWS Segment
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
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