Facilities & workplace manager

📍Chiswick, London (On-site)



⭐️ Our Perks

* Personalised Learning and Development Budget
* 25 Holiday Days + your local bank holidays
* 1 Birthday day – it only happens once a year!
* 3 So Giving Days - spend these days giving back to your chosen cause
* Religious Celebrations Leave
* Mental Healthcare – Sessions with Unmind
* Enhanced Family Leave
* Sabbatical Leave
* Free Eye Tests

🤝 Values-driven culture – we’re really proud of our culture.


So Energy

Who we are

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 300,000 customers and over 450 Energists (what we call our people). But we’re not done. We’re on the road to a net zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.

We want to do the best we can for our customers, each other, and our planet, so we’ve created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do:


* Clear
* Honest
* Ambitious
* Inquisitive
* Caring
* Sustainable



The Role


Facilities and Workplace Experience Manager at SO ENERGY

Reporting to our Head of People Operations 👋

As a Facilities Manager you will play a vital role in ensuring our office environments run smoothly and meet high standards of safety, compliance, and comfort. This is a dynamic, hands-on role that blends operational excellence with health & safety leadership - all in support of a best-in-class workplace experience. You'll be equally at home reviewing a fire risk assessment as you are navigating building security or giving a new starter a tour of the building. You’ll thrive with autonomy and ownership, acting as both a strategic partner and the team member trusted to manage day-to-day operations effectively.


As the first port of call for all things "office" for our people, your friendly, inclusive approach reflects our values and belonging strategy.

Please note this role is an on site role which will require you travel to our Chiswick office and occasionally our Manchester office.


What you’ll be getting up to:

Health, Safety & Compliance

* Ensure compliance with all health, safety, and environmental (HSE) regulations across both offices (London and Manchester).
* Serve as the lead competent person for HSE, overseeing risk assessments, COSHH, DSE, incident reporting, and compliance.
* Draft and maintain HSE policies, keeping everyone informed and ahead of regulatory changes.
* Lead on risk management around non-standard activities where required across the business (i.e. in relation to Health and Safety for employees, outside of the office)
* Act as Chief Fire Warden, overseeing fire drills, evacuation plans, and our First Aid provision (with clear oversight of who’s in, when, and how we’re covered).
* Proactively review fire marshals and first aiders, ensuring we have effective coverage based on real attendance patterns.

Post & Front-of-House

* Be the face of the London office, offering a warm welcome to visitors and supporting team culture while also providing inductions and onboarding tours for new starters.
* Handle post, deliveries, and access/security systems (e.g., key cards, visitor logs).
* Oversee daily office operations—cleaning, catering, repairs, supplies, and space setup.
* Ensure shared spaces are accessible and meet operational needs.
* Troubleshoot office issues and respond to ad hoc requests, from food orders to printer problems.
* Manage supplier relationships, contracts, renewals, and performance reviews.
* Liaise with landlords and building managers to resolve office or lease-related issues.
* Monitor and forecast facilities budgets, ensuring efficient spend.
* Support office moves and layout/design projects, ensuring compliance and functionality.
* Partner on social events, space planning, and business continuity efforts across teams and locations.


Office Operations

* Oversee the smooth running of daily operations including cleaning, catering, supplies, repairs, and general upkeep of facilities.
* Ensure layouts, operations, and shared spaces meet accessibility standards.
* Maintain supplies and support ad hoc needs - from food orders to printer issues.

Suppliers, Contacts and Budgets

* Oversee supplier relationships - conducting reviews, managing renewals, and onboarding new partners.
* Manage contracts efficiently and monitor performance and service levels.
* Be our liasion point to manage landlords, building managers, and contractors to resolve any site or lease-related matters, communicate anything others need to know and escalate matters where relevant.
* Manage facilities budgets, forecasting costs, and ensuring spend efficiency.

Projects & Day to Day Collaboration

* Support office moves, space planning, and design projects - ensuring they're compliant, functional, and aligned with the employee experience.
* Support social and engagement events, ensuring robust safety and risk management.
* Partner with teams like People Ops, project management, and our colleagues in the ESB organisation to align practices and ways of working across teams and regions.
* Contribute to business continuity planning - from power outages to major incident response.


This role will be a great fit if:

Essential:

* You have strong knowledge of UK health & safety regulations and best practices (fire safety, risk assessments, DSE, statutory compliance).
* You have a recognised HSE qualification (IOSH or NEBOSH).
* You have experience managing day-to-day operations and compliance in at least one office location.
* You are highly organised and proactive - you take ownership and handle multiple tasks with minimal supervision.
* You have a friendly and approachable energy - you enjoy being a go-to person and thrive in a service-focused role.
* You feel comfortable and confident with the physical aspects of the role - such as moving equipment, setting up rooms, and basic troubleshooting.


Desirable:

* You have experience with office fit-outs or workplace design projects.
* You are familiar with hybrid working practices and adaptable space planning.
* Your are experienced in overseeing multiple office sites or region.

Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.

So, if this role excites you, don’t let our role description hold you back, get applying!



Hiring Process

1. Talent Screen - 30 minutes audio call 📞
2. Hiring Manager Competency based Interview with our Head of Learning & Development and our Communications Manager - 1 hour
3. Final Stage Interview and Presentation with People Director - In person

Support – If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed.


Our Values

We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues

Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing.

Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it.

Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers

Caring - We care about the work we are doing, our customers and our colleagues
Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.



Diversity, Equity, Inclusion & Belonging

At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.