About Us
We are a growing group of veterinary practices dedicated to providing accessible and proactive pet healthcare. Our Healthcare Plan is a key offering that supports our preventative care mission, giving clients ongoing value and helping pets live healthier lives.
We are looking for a proactive and detail-focused Healthcare Plan Administrator to support the smooth day-to-day operation of the plan across our practices.
Role Overview
As the Healthcare Plan Administrator, you will provide vital administrative and operational support. You will be responsible for ensuring the plan runs efficiently, data is accurate, and clinics are fully supported. This includes working with platforms like TrustVet, VidiVet, and ProVet, and liaising with internal teams and external stakeholders on operational matters.
Key Responsibilities
Practice Support & Query Management
* Serve as the first point of contact for plan-related queries from practices.
* Maintain a query log and ensure timely follow-ups, escalating complex issues to the Healthcare Projects Lead.
* Maintain up-to-date documentation and FAQs to support practice teams.
Onboarding & Operations Support
* Coordinate the onboarding process for new practices joining the plan.
* Prepare and maintain onboarding checklists, templates, and training resources.
* Track onboarding progress and support data entry/system setup with the central teams.
Administrative & Reporting Support
* Assist in preparing reports, summaries, and dashboards.
* Help organise meetings, training sessions, and communication updates to practice teams.
* Maintain digital records and documentation for auditing and process improvement.
About You
* Strong administrative and coordination skills with great attention to detail.
* Confident in using and learning software platforms (ProVet, TrustVet, VidiVet).
* Excellent communication and organisational skills.
* Proactive, team-focused, and solutions-driven.
Desirable
* Experience in a veterinary, healthcare, or multi-site customer service environment.
* Familiarity with subscription or membership-based services.
* Previous experience using practice management software.
What We Offer
* A supportive and collaborative working environment.
* The chance to make a real impact in improving pet healthcare delivery.
* Training and development opportunities.
* Competitive salary and benefits.