Job Title: Ticketing Product Manager
Location: London (Hybrid)
Salary: Up to £47,000
Start Date: ASAP
Key Responsibilities:
* Manage the complete lifecycle of the ticketing product, from inception to sunset.
* Coordinate pivotal product events and oversee end-of-sales strategies.
* Craft and communicate a robust strategic roadmap for the ticketing product.
* Foster positive relationships with stakeholders, ensuring their active involvement and contributions.
* Keep stakeholders informed about product developments and actively seek their feedback.
* Uphold the integrity and performance standards of the ticketing product.
* Collaborate closely with the IT Application Support team to swiftly address any bugs or performance issues.
* Stay abreast of emerging trends and innovations in ticketing technology.
* Identify opportunities to enhance the visitor experience through innovative product enhancements.
* Ensure compliance with established standards to support reliable reporting and analysis.
* Manage integrations between the ticketing product and other museum systems.
* Collaborate with cross-functional teams on initiatives impacting ticketing functionality and processes.
* Cultivate strong relationships with third-party suppliers.
* Ensure active engagement in supporting the ticketing product and communicate future requirements effectively.
Requirements:
* 2+ Years experience in developing and ongoing management of product lifecycles for ticketing solutions, preferably Galaxy Ticketing.
* Proficiency in utilizing different requirement gathering techniques to translate business requirements into well-articulated user stories with acceptance criteria.
* In-depth experience with Scrum, Agile metrics, and rapid product development delivery methods.
* Experience using MS Office and other relevant IT systems to an intermediate/advanced level.
* Significant experience in managing and prioritizing a high workload and multiple complex issues and tasks in a changing environment with tight deadlines.