Band 2
Main area Administration Grade Band 2 Contract Permanent Hours Full time – 37.5 hours per week (Monday to Friday 9-5) Job ref 383-ACC-7369-26
Site Bolsover and Clay Cross CMHT Town Bolsover Salary £25,272 pro rata Salary period Yearly Closing 21/06/2026 23:59
We’ve been rated ‘good’ overall by the CQC, with some outstanding services. The CQC commented at our most recent inspection on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.”
We are passionate about making equality, diversity and inclusion part of our DNA. We take pride in our “People First Culture” which creates a workplace where everyone feels a genuine sense of belonging, difference is celebrated, and people are comfortable to bring their whole selves to work. We value the richness that comes from having colleagues that are fully representative of the local community. We welcome people who identify as Black, Asian or from a Minority Ethnic background, protected characteristics, and with all backgrounds and experiences.
Job Overview
We are looking for a suitably‑experienced and motivated person to join our team. You will be based at reception, at the Ilkeston Resource Centre. As a receptionist/ team administrative support, you will support services based within this site and other DHCFT teams using the building. This will include support to manage the day to day running of the building. You will be part of the Erewash Adult Community Mental Team.
Support and supervision will be provided for the successful candidate, as well as ongoing training. The post is for 37.5 hours per week, Monday‑Friday 09:00‑17:00.
Responsibilities
- Excellent communication skills and a polite telephone manner
- Knowledge and experience of using IT programs such as Microsoft Outlook, Microsoft Word, and SystmOne
- Use of Electronic Patient Records, complete typing and updating patient information
- Lead on room bookings within the building
- Support other administrators within the adult Community team
- Deliver a high‑quality front‑of‑house reception/admin support service, greeting clients, dealing with telephone callers and staff, and working as part of a team
- Liaise with various services using the building and book rooms accordingly
- Multi‑task in a busy office environment
- Prioritise conflicting workload demands
- Work with the general public both in person and by telephone in a fast‑paced and ever‑changing environment
Qualifications & Training
- GCSE English Grade C or equivalent (evidence required)
- Customer Care training
- OCR/RSA I Type‑writing or Word Processing or equivalent Typing qualification or demonstrable experience (typing test)
- RSA II Typing/Word Processing or equivalent qualification or recent equivalent level of demonstrable experience (typing test if not)
- Good standard of spelling and grammatical accuracy
- CLAIT or equivalent IT qualification
- Experience of using Microsoft Office, Word, Excel, Powerpoint and Outlook
- Experience of dealing with telephone enquiries and front of house duties
- Previous clinical team experience (preferred)
- Knowledge of electronic patient records (SystmOne)
- Mental health experience (preferred)
Person Specification
- Recent, relevant experience working in an office and front of house
- Evidence of ability to organise and prioritise workload
- Diary management skills
- Strong organisational and communication/interpersonal skills
- Telephone manner and discretion dealing with sensitive information
- Empathy
- Use of electronic patient records, i.e. SystmOne
- Experience within NHS and mental health (preferred)
Additional Information
Derbyshire Healthcare is unable to sponsor international applicants in this role. For more information on how you can work in the UK visit Work in the UK - GOV.UK (www.gov.uk).
Flexible Working – we are a flexible‑working friendly organisation and can accommodate job share, part‑time or other flexible patterns upon discussion.
Disability Confident Employer – the Trust is a Disability Confident Employer. If you require any reasonable adjustments to support you in the recruitment process, please let us know.
DBS Checks – the cost of undertaking a DBS disclosure will be met by the individual; the Trust will meet the initial costs of the disclosure which will be deducted from your first month’s salary.
Benefits
- Commitment to flexible working where possible
- 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years service pro rata
- Yearly appraisal and commitment to ongoing training
- Good maternity, paternity and adoption benefits
- Health service discounts and online benefits
- Incremental pay progression
- Free confidential employee assistance programme 24/7
- Access to our LGBT+ network, BAME Network and Christian Network
- Health and wellbeing opportunities
- Structured learning and development opportunities
- Based in a spacious, new building with ample free parking and a strong focus on staff well‑being
