Do you have experience in Sales Administration, Logistics or Order Processing?
Fancy working somewhere with an onsite gym, free parking, subsidised food and a hybrid work pattern? If so, read on!
Duties:-
1. Process Customer orders accurately and in a timely fashion, providing feedback to customers on delivery eta.
2. Proactively deals with customer support messages via telephone or Web promptly to enhance the customer service experience.
3. Accurately records and logs interaction with customers and updates account information within SAP and able to retrieve this information to create reports for management
4. Responds to queries as they arise, liaising with other departments (where necessary) to resolve issues in a timely manner.
5. Highlights/escalates potential issues to line manager, sales team and Operations Manager as appropriate
6. Maintains a good level of knowledge on SAP systems. Familiar with the functions of the system to log in and respond to customer complaints
7. Ensures sensitive information and financial records are kept private and confidential, in compliance with GDPR.
8. Works with management to maintain best practices for efficient communication with customers
9. Develops and maintains knowledge of SAP, including the functions of the system to log in and respond to customer complaints
10. Maintain up to date knowledge of company policies and procedures...