Job Description Come join us and make a difference in the world!
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Job Description
Please note - this role can be hybrid from our Hartlepool or Chippenham Office.
Responsibilities
Develop and own the end-to-end process & delivery within NEC for Major Incident Management
The ability to lead and develop a cohesive team split across multiple geographic locations and to manage people effectively. This includes the ability to coach and develop the team.
Measure, monitor and review performance of the team and process using KPIs and CSFs, to ensure they are meeting the needs of our business and align to our IT strategy
Ensuring the team is performant and skilled to the appropriate level
Allocation of work within the team
Support bid responses and the development of service offerings with the business stakeholders
Be involved in maintaining compliance through preparation and attendance at internal and external audits particularly ISO 20000 audits.
Reviewing and verifying that all documentation is moderated and accurately updated in accordance with document management requirements
Awareness of the business priorities, objectives and drivers to implement continual service improvement strategies
Work very closely with other...