Radiology CDC Waiting List Coordinator
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
The closing date is 15 June 2026
An exciting opportunity has become available for a CDC Waiting List Coordinator to join our Radiology Administration team at Weston. This is a full‑time (37.5 hours) position working Monday‑Friday.
The post holder will assist with and act as a point of contact for all queries relating to Community Diagnostic Centre (CDC) bookings. They will work alongside the administration appointments team to monitor, manage and validate active and backlog waiting lists.
The administration team is based at the Weston General Hospital site.
Main duties of the job
* Liaise with and act as a point of contact for queries from clinical and non‑clinical staff.
* Escalate patient queries, capacity problems and general issues to the line manager or relevant clinical staff as appropriate.
* Monitor, manage and validate active and backlog waiting list data for the CDC.
* Manage patient communications via telephone and use Trust systems to create letters, emails and text reminders.
* Implement policies, investigate patients who do not attend (DNA) their appointment, follow up CDC day lists for the different modalities, and investigate rejected requests or missing images/reports from the CDC.
* Initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and appropriate information.
* Assist in training new members of the team.
* Maintain, order and/or receipt stationary and essential items, in line with Trust policies.
* When necessary contact patients, including informing them of any changes or cancellations to their appointment and re‑book their appointment if required at UHBW.
* Record, maintain and update admission information on the Radiology Information system and ensure patients' CRIS and PACS records are complete.
* Be responsible for monitoring and tracking all referrals and rejected requests to and from the CDC.
* Check incoming email inbox(es) daily to keep up to date with departmental and Trust wide news and information.
* Have a clear understanding of RTT and performance targets and utilise reports effectively.
* Act with flexibility to utilise skills in other functions if and when appropriate or required by the line manager.
* Maintain confidentiality and discretion and comply with the terms of the Data Protection Act and local Trust policies at all times.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston, and beyond. As a forward‑thinking multi‑award winning Trust and a digital exemplar committed to improving patient care, our world‑leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Person Specification
Knowledge and Experience
* Clerical / administrative experience, including filing and/or reception.
* Experience of dealing with the public, both on the telephone and in person.
* Previous NHS experience.
* Experience of using a Radiology Information System (CRIS)/Picture Archive Communications System (PACS).
Skills and abilities
* Effective and polite manner when dealing with people, both face‑to‑face and on the phone.
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy.
* Ability to work effectively in a busy team, adjust to change and motivate others.
* Ability to work on your own, using your own initiative, if required.
* Confidence to handle difficult conversations with patients, relatives and carers.
* Effective organisational skills.
* Good IT skills including Microsoft packages.
* Working knowledge of admission policies and procedures.
Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths.
* Business and Administration Level 3 NVQ or equivalent experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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