Hourly rate: £14.13
Working hours: 37 Monday‑Friday
Location: Woodrow Centre, Redditch B98 7RY / Hybrid 3 days
Contract: 3 months
Overview
Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Charges Advisor to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders.
Responsibilities
* Service charge administration related complaints and queries from customers ensuring that the customer experience is positive, professional and complaint, within set timescales
* Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate
* With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write‑off proposals where required
* Analyse data and ensure charges are accurately applied to accounts and invoiced
* Support investigations resultant from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry
Qualifications
* Experience of working in a financial, accounting, or income service
* Knowledge and experience of using and interpreting data and customer accounts to provide advice
* Knowledge of housing legislation or debt recovery
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