Job Description
We have an opportunity for an Airport Field Service Leader to join us at Honeywell, working with our customers around the London and South area, where you will lead the local service organisation to deliver best‑in‑class services to exceed customer expectations and deliver planned financial performance. Develop skills, information and management discipline necessary to deliver services in a timely manner at planned gross margins leveraging HBS tools, processes and best practices. To drive forward Honeywell new technology onto the customer base and ensure all fire legislation is 100% achieved.
Responsibilities
* Direct line management responsibility for engineers within the local team at a key customer site to deliver services with customers on time, within scope and within budget.
* Maintain customer satisfaction at high and resolve customer satisfaction issues promptly, leading quick and effective closure of any improvement opportunities.
* Ownership for financial performance of the business area and team, monitoring financial performance monthly as well as ensuring the availability of tools, equipment, and materials required while maintaining and controlling inventory levels.
* Participate in estimate review processes prior to formal quote production for customers to ensure estimations are correct and that the work is achievable from a technical perspective.
* Develop strong relationships with functional support teams, Sales, and other Field Service Leaders to ensure effective sales‑to‑operations handovers, optimised utilisation of resources and maximised pull‑through of service and projects.
Qualifications
* Experience of effectively managing a team of engineers and managing change within a team, along with performance and development of team members.
* A background within a customer‑facing environment with a strong customer focus and managing larger‑sized accounts.
* Good communication skills with the ability to influence at varying levels across the organisation and a strong customer focus.
* Understanding of profit & loss responsibilities along with a good track record of working to KPI’s and forecasts.
* Fire and life safety background with some cybersecurity knowledge would be preferred.
Our Offer
* A culture that fosters inclusion, diversity and innovation.
* Market‑specific training and ongoing personal development.
* Competitive salary and benefits.
* Opportunity to join a fast‑growing, ever‑changing global organisation providing world‑class products and services to our customers.
We are an equal‑opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Honeywell
Honeywell helps organisations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
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