Overview
Looking for a challenge in one of the world’s largest airfreight logistics organisations? IAG Cargo moves everything from antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are, we open the skies and fly the world to bring people the things they really need.
About The Role
At IAG Cargo, digital distribution is a critical pillar of our commercial strategy. As we transition to a fully integrated digital ecosystem, the Distribution Product Owner plays a vital role in turning commercial goals into platform functionality that drives results. You will lead the commercial input into platform development, resolving current limitations while enabling new revenue‑generating capabilities.
What You’ll Do
Backlog & Delivery Ownership
* Own and manage the backlog for iagcargo.com and third‑party platforms, ensuring that each story has a clear commercial purpose.
* Partner with Digital Sales and the Distribution Product Manager to shape a backlog that supports self‑service growth and digital‑only market enablement.
* Prioritise features and fixes based on business impact — revenue generation, cost reduction, customer value or strategic alignment.
* Collaborate with our IT development teams to ensure delivery timelines align with commercial milestones.
* Lead sprint planning and backlog grooming sessions, keeping delivery focused and outcomes measurable.
Commercial Strategy Alignment
* Translate strategic goals into prioritised product features and backlog decisions. Ensure product decisions are informed by customer insights, market research, and internal feedback loops.
* Shape capability improvement plans, contributing to digital performance reviews.
* Support the definition of business cases, customer use cases, and benefit tracking for key features.
Customer Experience & Issue Resolution
* Monitor adoption metrics, issue resolution progress, and platform performance to guide prioritisation.
* Champion the usability and reliability of digital sales platforms from a customer point of view. Triage commercial platform issues and help drive resolution in partnership with IT and platform analyst teams.
* Provide support for UAT, business sign‑off, and post‑release performance monitoring.
What You’ll Bring to IAG Cargo
* Commercial mindset – Translates commercial goals into digital capabilities that impact revenue, cost and customer experience.
* Business fluency – Speaks the language of both sales and technology. Builds strong relationships across commercial, technical, and customer‑facing teams.
* Structured delivery – Brings rigour to backlog ownership, prioritisation and progress tracking.
* Customer‑centricity – Keeps user needs and experience at the heart of product decisions. Keeps friction, usability, and adoption top of mind.
Skills And Experience
* Experience in digital products, e‑commerce, commercial transformation, or sales operations environment.
* Proven track record of delivering measurable business outcomes working with agile delivery teams.
* Familiarity with commercial KPIs, customer success and adoption metrics.
* Experience working with digital commerce, booking platforms, or B2B customer tools (preferably in logistics, travel, or e‑commerce).
* Product thinking – Comfortable structuring epics/features/user stories based on business needs.
* Agile delivery – Managing product delivery tools, writing user stories and managing a backlog.
* Stakeholder engagement – Confident presenting product updates to senior and technical audiences. Excellent written, verbal, and cross‑functional communication.
* Analytical mindset – Able to performance trends, conversion data, and customer usage to inform decision‑making.
Benefits
* A hybrid environment with 3 days a week in the office and two from home.
* From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
* Flexible bank holiday policy – Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
* All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses.
* For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders.
* Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work.
Equity, Diversity and Inclusion
Our recruitment procedures positively support our equity, diversity, and inclusion agenda. All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.
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