Overview
Customer Service Advisor
We are looking for an enthusiastic and highly motivated Customer Service Specialist (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Preston City. As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants.
What’s in it for you as a Property Manager?
* Get full training and development
* A good understanding of the residential lettings industry
* Fast paced, fun environment
* Regular team meetings
* Full company briefings
* A career pathway
Key responsibilities
* Act as a central point of contact managing the effective resolution of queries from clients and colleagues
* Coordinating urgent and routine repairs and maintenance
* Liaising with trades people/contractors and keeping customers up to date
* Organising safety inspections and managing remedial works
* Liaising with landlords following regular property visits
* Assisting customers with general tenancy queries
* Carrying out weekly partnership calls with colleagues and welcome calls with new customers
* Dealing promptly and courteously with communication with landlords, tenants, contractors, and internal partners
* Providing a first-class service to maximise customer retention
* Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved
Skills and experience required
* Strong customer service skills and confident communicator
* Good team player
* Ability to stay calm under pressure
* Excellent negotiation and influencing skills
* Excellent planning and organisational skills
* Good analytical ability
Benefits
* Aiva Digicare + workplace / Car leasing and cycle to work scheme
* Colleague discount scheme / Perks at work / Gym discounts
* Life assurance / Workplace pension scheme
* 23 days annual leave, increasing with length of service (and your birthday off)
Equal opportunities
Entwistle Green is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
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