Job Title: Customer Service Coordinator
Company Overview:
Crest Nicholson has been building new homes for 60 years and is a leading developer committed to creating vibrant, sustainable communities.
Location: Brentwood, Eastern Division
Role Overview:
As a Customer Service Coordinator, you will support our customers throughout their home buying journey, resolving initial snagging issues and coordinating with contractors to ensure swift, minimally disruptive repairs. You will also handle queries from the public affected by our construction sites, reporting important information to site teams.
Key Responsibilities:
1. Guide and support customers during their home purchase process.
2. Coordinate with contractors and technicians to complete works efficiently.
3. Follow up with customers to ensure satisfaction and resolve issues.
4. Manage multiple cases, handle difficult conversations, and manage expectations.
5. Escalate serious faults or defects appropriately.
Candidate Profile:
Ideal candidates are positive, outgoing, and customer-focused, with strong organizational skills and the ability to handle multiple cases simultaneously. Experience in a customer-focused environment is advantageous.
About Crest Nicholson:
We are a leading developer of quality homes and sustainable communities, focusing on attractive placemaking and holistic design to create well-connected, thriving neighborhoods.
Benefits:
* 25 days annual leave
* Private Medical Insurance or Healthcare Cash Plan (family cover)
* Life Assurance
* Cycle to work scheme
We promote flexible working, inclusivity, and continuous professional development. We are committed to equal opportunities and ethical employment practices. For more details on data processing, please see our recruitment privacy notice on our website.
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