Job Overview
We are seeking a dedicated and proactive Duty Manager to oversee and manage day to day operations of The Portland Centre, a historical building at the heart of the local community. The ideal candidate will possess strong management skills and a background in leisure, with a passion for delivering outstanding customer experience.
As Duty Manager - Pool, you will be responsible for ensuring employee productivity, monitoring efficiency of all processes, and creating a positive work environment. You will ensure a high standard of customer service this will include cleanliness, safety and supervision for all customers, visitors, contractors, and staff using the facilities.
Key Accountabilities and Responsibilities
* To act as a Duty Manager within a shift system to undertake the day to day supervision of the facilities and team, working within current Notts County Foundation processes, policy and procedures. Ensuring the highest standards of health and safety, cleanliness and customer care.
* To be responsible for the health and safety of all customers, staff, and contractors when on shift and act as the appointed emergency first aider and correct administration of 1st Aid, emergency rescues and CPR.
* To be aware of, understand and put into practice safety instructions and emergency procedures.
* Resolve operational problems associated with the day to day running of the team and facilities. Reporting maintenance repair works as required and supervising contractors whilst on site.
* To ensure correct and efficient operation of all building plant and equipment including completing Pool Tests, Pool Balance Water Tests and Backwash of the pool when required. Complete and action if tests fall outside their perimeter.
* To ensure the building is open and ready for use or locked up securely according to the procedures as shown.
* To help in the control of access and ensuring safe use of any facility area and sports equipment.
* To act as a point of contact for customers and contractors, dealing with enquiries, comments and complaints.
* To communicate and engage with the customers, contractors, visitors, and staff.
* Ensure security of all monies completing banking accurately as set out in procedures ensuring financial regulations are adhered to at all times.
* Manage an effective and balanced leisure attendant rota, ensuring adequate shift coverage while monitoring costs and managing ongoing recruitment, induction and development.
* Ensure the ongoing monitoring and maintenance of health and safety standards, including day to day cleanliness and hygiene, throughout the pool facility to provide a safe and welcoming environment for all users.
* Coordinate pool block bookings, identifying gaps in the schedule and using them to develop or support new programs or activities.
* Accurate filling in of forms or reports that relate to normal duties and role.
* Assist in administrative duties relating to the operation of the facility.
* Contribute to market/industry trends research and promotional activity in support of new programmes and initiatives.
* Provide cover for reception when required which will include cash handling, customer queries and bookings.
* To set up, break down, store, and check on equipment when in use, as necessary within manual handling guidelines.
* To carry out lifeguard duties as and when required.
* To undertake cleaning duties to a high standard, working within COSHH regulations.
* Being available as a member of the team to provide assistance, cover or lead activities where necessary.
Qualifications
* Minimum 1 year experience in leisure management or equivalent.
* Current and maintained Nation Pool Lifeguard Qualification and Pool Plant Operators Qualification.
* Good level of competence in using IT and databases, including Microsoft Office
* Strong organisation skills and able to prioritise, multi-task and manage own workload.
* High level of self-drive and an ability to motivate others.
* Work well as part of a team and independently, exercising initiative.
* Adaptable and flexible to a changing environment
Special Conditions
* Rotating shift pattern which includes early mornings, evenings, and weekends.
* Subject to advance DBS check before starting
Job Types: Full-time, Permanent
Pay: £24,500.00 per year
Benefits:
* Free parking
* Gym membership
Ability to commute/relocate:
* Nottingham NG2 2HB: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 17/10/2025