Do you want to start a rewarding career in the insurance industry? Are you passionate about helping people? We're a fast-growing, UK-based insurance company looking for a motivated and friendly Customer Service Advisor to join their team of 20. If you thrive in a fun, dynamic, and fast-paced environment, this is the perfect opportunity for you! In this role, you'll be the first point of contact for our client's customers. You'll handle enquiries through a variety of channels, including phone calls, live chats, and support tickets. You'll assist with policy changes, process cancellations, and answer product questions, all while providing a best-in-class customer experience. Our client is committed to your success and will provide you with extensive product training and ongoing support to help you build a long-term career. What you'll do Manage incoming enquiries efficiently and professionally. Assist customers with a variety of requests and questions. Ensure all interactions comply with company procedures and FCA regulations. Maintain accurate and secure customer records. Work with your team to meet and exceed key performance indicators (KPIs). What we're looking for A strong communicator with excellent written, verbal, and negotiation skills. You're comfortable adapting your communication style to best serve the customer. A calm and composed problem-solver who can think on their feet and work well under pressure. A team player who can collaborate effectively and isn't afraid to ask for help when needed. Computer savvy with good typing skills and the ability to easily navigate between different applications and platforms. Ideally, you'll have a minimum of a pass mark in GCSE English and Maths (or equivalent) and experience with Microsoft Office. While not essential, previous experience in the insurance industry or with Salesforce is a bonus. Our client believes in taking care of their team. In addition to a competitive salary, they offer an attractive benefits and holiday package, as well as company life insurance. This is a full-time, office-based role in a positive and supportive environment. Regular working hours are Monday to Friday, from 8:30 am to 5:00 pm or 9:00 am to 5:30 pm. After your probation period, there may be an opportunity for hybrid working, depending on business needs. How to apply Please send us your most up-to-date CV. At Insure Recruitment, we're dedicated to building a diverse and inclusive workplace. Even if your experience doesn't perfectly match every qualification, we encourage you to apply. You might be the perfect fit for this role or another opportunity. We can't wait to hear from you!