Job Description
Customer Information & Engagement Coordinators x 4
Your new company
Our client is now looking for four Customer Information & Engagement Coordinators to join them on a temporary basis to support them with enquiries from the public both in person and across multiple channels.
Your new role
As a Customer Information & Engagement Co-ordinator, you’ll be at the centre of customer communications and engagement activity. You’ll act as a key point of contact, ensuring visitors receive accurate, timely information and a consistently high-quality experience-both online and on-site.You’ll work collaboratively across teams, including operations, marketing, ticketing and volunteer coordination, to support a seamless and memorable event journey.
What you'll need to succeed
Customer Communications
* Manage and respond to customer enquiries across email, social media and in-person channels
* Provide clear, accurate information on schedules, venues, ticketing, transport and services
* Draft and maintain customer-facing content including FAQs and guidance materials
* Monitor incoming queries and escalate complex issues where appropriate
Engagement & Experience
* Support the planning and delivery of public engagement campaigns
* Assist with fan engagement activities and feedback initiatives
* Help ensure inclusive, accessible and high-quality experiences across all touchpoints
* Work closely with CRM and ticketing teams to enhance the customer journey.
Feedback & Reporting
* Capture and analyse customer feedback trends
* Produce regular insights to support continuous improvement
* Liaise with operational teams to resolve issues and ensure follow-through
Event Delivery
* Provide on-site support at venues and customer information points
* Collaborate with frontline teams and volunteers to ensure consistent messaging
* Support engagement and marketing activity during live event delivery
What you'll get in return Excellent rate of pay Be part of a high profile event Head office is based in Glasgow City centre. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4800043