Job Type:
Permanent
Build a brilliant future with Hiscox
Position:Technology Transformation Portfolio Manager
Reporting to:CTO – Transformation
Location:London(open to York or Colchester)
The organisation is currently undergoing a significant transformation as a core pillar of the Hiscox 2030 strategy, designed to make the organisation scalable, efficient, and increasingly customer-centric by modernising operations and embedding a “One Hiscox” mindset. It underpins the broader growth ambitions and is delivered through multiple strategic initiatives.
TheTechnology Transformationenables 70% of these initiatives and contributes over half of the programme’s projected benefits. Led by the Technology Transformation Office, it enables digital trading, augmented underwriting, unified data ecosystems, and automation—unlocking speed, intelligence, and cost savings while reshaping how Hiscox works and grows.
Role Purpose
The Tech Transformation Portfolio Manager will play a pivotal role in overseeing the end-to-end delivery of our technology transformation agenda. Working closely with the CTO - Transformation and other senior stakeholders, the postholder will ensure the successful planning, scheduling, and delivery of a dynamic portfolio of change initiatives, managing interdependencies and proactively mitigating risks to maximise business value and outcomes.
Key Responsibilities
1. Own and drive the delivery roadmap for technology transformation, ensuring alignment across delivery domains and business units.
2. Manage the portfolio of programmes and projects,monitoringprogress, resolving delivery risks, and ensuring that key milestones are achieved on time and within budget.
3. Oversee the scheduling of projects,identifyand manage interdependencies, and optimise resource allocation to support efficient delivery across teams.
4. Collaborate with cross-functional teams, including business, technical and external partners, to ensure effective communication and stakeholder engagement throughout the transformation journey.
5. Overseeand administerthe $200m+portfolio budget, including the reporting of actuals andproduction ofaccurateforecasts.
6. Develop andmaintainrobust governance, reporting, and assurance processes to provide clear visibility of portfolio health,risksand opportunities to senior leadership.
7. Identifyand manageportfoliolevel delivery risks and risk themes, ensuring risks are mitigated where possible, andcommunicated and accepted whereappropriate.
8. Build and managethe PMO team ensuring thatthe team isequipped to manage the full breadth and depth of the transformation portfolioand activity is well administrated and governed.
9. Manage the overarching benefits profile for technology transformation ensuring benefits are realised as expected.
10. Prepare,andon occasionpresent,papersand other materials for the Group Executive Committee.
11. Champion a culture of continuous improvement, innovation, and excellence in delivery, embedding best practices and lessons learned into future initiatives.
Skills & Experience
12. Proven experience in portfolio or programme management within technology transformation, ideally in complex, fast-paced environments.
13. Insurance or Financial Services experience is a strong preference.
14. Outstanding stakeholder management and influencing skills, able tooperateeffectively at executive committee level and torepresentthe organisation externally.
15. Demonstrable experience of driving innovation and delivering change in areas relating to CRM, Workflow, AI, data, digital platforms, and customer experience.
16. Strong commercial acumen,financial management, and a relentless focus on delivery, quality, and outcomes.
17. Expertisein managing interdependencies and delivery risk across multiple projects and programmes.
18. Resilient, adaptable, and future-focused, with a personal commitment to inclusivity, continuous improvement, and the development of others.
Company description
Hiscox is a diversified international insurance group with a powerful brand, strong balance sheet and plenty of room to grow. Listed on the London Stock Exchange and headquartered in Bermuda (with the bulk of group leadership sitting in London), Hiscox has over 3,000 staff across 14 countries and 34 offices.
Structured by geography and product, Hiscox’s long-held business strategy has helped them grow from a niche Lloyd’s underwriter to an international insurance group with a powerful consumer brand. Hiscox is comprised of the following business lines:
19. London Market
20. Reinsurance & Insurance Linked Securities (ILS)
21. Retail:
22. Hiscox USA
23. Hiscox UK
24. Hiscox Europe
For the financial year 2023 GWP grew to $4.6bn, with profit before tax growing to $625m. Hiscox’s Purpose: “We give people and businesses the confidence to realise their ambitions” Hiscox values:
Diversity & Benefits
At Hiscox we care about our people. We hire the best people for thejobandwe’recommitted to diversity and creating a truly inclusive culture, which we believe drives success.
Working lifedoesn’talways have to be in the office, so we have introduced hybrid working to encourage a healthy work life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance.
We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.
Our benefits package includes a bonus, contributory pension, 25 days annual leave plus 2 Hiscox days and a4 weekpaid sabbatical with every 5 years’ worth of service, private medical for all the family and much more.
#LI-AS1
#LI-Hybrid
Work with amazing people and be part of a unique culture