ServiceDeskAnalyst(1stLine) ABOUTTHEROLE ThisisyourchancetojoinatrulyiconicMidlandsretailgroup.Duetoongoingcompanyexpansion,wenowhaveanopportunityforaServiceDeskAnalyst(1stLine)tojoinmyclientsteam. ReportingtotheServiceDeskSupervisor,theFirstLineServiceDeskAnalystservesastheprimarypointofcontactforcolleaguesacrossthegroup,providingITsupportthroughvariouschannelsbyloggingandresolvingincidents,problems,andservicerequests,whilstmaintaininganexceptionalstandardofcustomerservice. RESPONSIBILITIES ProvideFirst-levelITsupportbyloggingandresolvingqueriesrelatedtoincidents,problems,servicerequests,andotherissuesthatarise,bothremotelyandin-person.Thisincludessupportforhardware,software,mobiledevices,andothertechnicalequipment. Ensurethatqueriesareloggedwithahighdegreeofdetailtofacilitateefficientticketprogressionbyotherteams. ManageServiceLevelAgreementsandtargetsasspecifiedbytheServiceDeskManagerand/orServiceDeskSupervisor. Overseetheonboardingprocessfornewcolleagueswithintheorganisation,ensuringthataccountsareproperlyauthorised,andsystemaccessisgrantedasneeded. Provideexcellentcustomerservicewithallinteractions. Participatein,andsupportprojectsasneeded. ESSENTIALSKILLS Tobeconsidered,candidateswillsatisfythefollowing: Youwillhaveatleast12monthsminimumcommercialITSupportexperience. Strongfocusondeliveringexcellentcustomerservice. Excellentverbalandwrittencommunicationabilities. Skilledinself-managingandprioritisingtasksinafast-pacedenvironment. Acan-doattitudewithawillingnesstolearnandprogress. KnowledgeofITIL(InformationTechnologyInfrastructureLibrary)wouldbebeneficial,butnotessential. Inadditiontothesalaryofup-toc£24,500p.a.,thebenefitspackageincludes: Paidovertime EnhancedHolidays Pension DiscountedGym Discountedcarleaseschemes Industryleadingmaternity,paternityandadoptionleave Freeonsiteparking L&Dbudget Hybridworking ThisisatrulyoutstandingopportunitythatoffersthesuccessfulServiceDeskAnalyst(1stLine)unrivalledchallenge,careerprogressionandearningspotential-DONOTMISSTHIS! Role-ServiceDeskAnalyst(1stLine) Location-Leicesterwithhybridworking Salary-Uptoc£24,500p.a.basesalarybenefits(dependentuponexperience) *ESSENTIALREQUIREMENTS* Tobeconsidered,youmustclearlydemonstrateonyourCVthatyouhaveatleast12monthscommercialITSupportexperience. YoumustbeeligibletoworkintheUK.NoSponsorshipoffered. JobTypes:Full-time,Permanent Pay:Upto£24,500.00peryear Benefits: Casualdress Companyevents Companypension Cycletoworkscheme Employeediscount Freeparking Gymmembership Lifeinsurance On-siteparking Privatedentalinsurance Privatemedicalinsurance Workfromhome