Customer Service Advisor (Remote)
Temporary Role
Must be free from Friday 12th – Wednesday 24th June
Pay: £13.45 - £14.80 per hour (depending on location, Living Wage)
* You'll be given 7 shifts across this period (weekends may be included)
* 9am–6pm (1-hour unpaid lunch)
About the role
We are working with a renowned online gifting and retail company who are looking for friendly and experienced Customer Service Advisors to help support a busy team during a peak period.
You’ll mainly be handling customer queries over by email and the phone, following clear scripts and guidelines to ensure every customer receoves a consistent, high-quality experience.
It’s a straightforward role, but you’ll need to be comfortable using multiple systems and sticking to set processes.
What you’ll be doing:
* Responding to customer queries via phone and email
* Following scripts and processes for calls and written responses
* Using several systems at once to find and update information
* Keeping things accurate, organised, and on track
* Knowing when to escalate issues or ask for help
What we’re looking for:
* Confident using computers and quick to learn new systems
* Comfortable following scripts and set ways of working
* Good communication skills (written and verbal)
* Able to stay calm and focused in a busy environment
* Reliable, self-motivated, and detail-oriented
* Previous customer service experience is required
What you’ll need:
* A strong internet connection (minimum 20MB)
* Confident on Zoom
* Your own computer/laptop
* Headphones with a microphone
Training:
* You’ll have access to online training materials, including videos and guides, to help you get started quickly.
We are committed to creating an inclusive recruitment process and welcome applications from all backgrounds. We do not discriminate on the basis of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.