Overview
Location: Thorpe Park
Hours: Full time, part time, weekends & holidays
Contract Type: Seasonal, until November 2025
In this role, you will be responsible for ensuring all Cabins guests are checked into the Hotel correctly and that you are following all key accountability of a Hotel Night Porter.
Responsibilities
* Checking Guests In & Out of the Cabins
* Stocking the Cabins Shop
* Correctly storing luggage and taking it to the Cabins for arrival guests
* Ensuring KPI surveys are filled out by all guests checking out of the Cabins
* Completing the daily & weekly check list to maintain high standards
* Cleaning all guest areas overnight to be ready for the next day’s operation
* Dealing with guest feedback or minor issues
* Handling guest property with integrity and following procedures regarding guest belongings
* Providing guests with accurate information about their stay at Thorpe Shark Cabins
Qualifications & Experience
No previous experience required, just enthusiasm and eagerness to learn. Show you’re guest obsessed by being positive and helpful. Go together to show our guests that you care.
Please note, this role will require a DBS check upon acceptance of the role.
Benefits
* Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all Merlin Attractions worldwide
* 25% discount in retail shops and restaurants
* 40% discount online off LEGO, and much more
* Free bus from Staines station for all employees
* Fortnightly pay
* Free staff parking
* Ongoing training & development for longer-term career in Merlin
* Access to Perks at Work with 30,000+ national & local discounts
Pay Range
Compensation between GBP £13.00/Hr.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Entertainment Providers
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