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Quality governance co-ordinator (complaints)

Manchester
Manchester University NHS Foundation Trust
Posted: 13 July
Offer description

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you'll need, take a look at the Job Description & Person Specification attachments under the 'Supporting Documents' heading. So that you're even more equipped to make an informed decision to apply to us, you'll need to take time to read the 'Candidate Essentials Guide' that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how 'we care for you as you care for others'. Most importantly, it also contains critical information you'll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.

We're looking forward to hearing from you!

Person specification

Qualifications

Essential criteria
* GCSE pass grade in maths and English.
* Educated to vocational level 4 or diploma level in a relevant subject or equivalent level of qualification or equivalent previous proven experience.

Desirable criteria
* Clinical qualification
* Undergraduate degree/ diploma qualification

Experience

Essential criteria
* Minute taking and meeting management
* Intermediate keyboard skills, use of a range of software including Microsoft Word, Outlook and Excel.
* Significant administration and / or secretarial experience, including developing and managing office systems.
* Experience of working in a complaint handling environment, or managing challenging and sensitive enquiries.
* Experience of dealing with the public.

Desirable criteria
* Experience of working in the NHS, public sector or other health care provider
* Working within an environment where confidentiality is paramount

Employer certification / accreditation badges

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

* The Quality Governance Co-Ordinator (Complaints) (PDF, 172.9KB)
* FR (PDF, 920.2KB)
* Candidate Essential Guide Non Medical (PDF, 1.3MB)
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