Job Overview
Pall Mall, a leading provider of private healthcare and cosmetic treatments, is seeking a Patient Sales Advisor to join our dynamic and high-performing team.
This role is ideal for individuals with a strong background in sales, customer service, luxury retail, or hospitality who are passionate about consultative selling and providing an outstanding client experience.
Unlike many sales roles, this position involves only inbound enquiries—no cold calling—allowing you to focus entirely on engaging with potential clients, understanding their needs, and guiding them toward the best private medical and cosmetic solutions.
Key Responsibilities:
* Convert warm inbound leads into bookings for medical and cosmetic procedures
* Handle inquiries with professionalism and expert knowledge, providing detailed information on our services
* Maximise every opportunity by cross-selling and upselling relevant treatments
* Build and maintain strong relationships with both new and returning patients, including VIP clients such as premier footballers and media personalities
* Deliver a first-class client experience, ensuring patients feel supported throughout their journey
* Work closely with consultants and clinicians to coordinate appointments efficiently
Who We Are Looking For:
To succeed in this role, you should have:
* Proven success in sales, customer service, or appointment booking (experience in medical, cosmetic, or luxury industries is advantageous but not essential)
* Confidence in handling high-value transactions and achieving sales targets
* Strong interpersonal skills, with the ability to engage, persuade, and build trust with clients
* A highly organised approach with excellent time management and attention to detail
* The ability to thrive in a fast-paced environment and remain adaptable under pressure
* A proactive and motivated mindset, with a commitment to delivering exceptional service
Why Join Pall Mall?
* Recognised as one of The Sunday Times' Best Places to Work 2023
* Uncapped commission structure
* A workplace culture that values success and supports personal growth
* Career progression opportunities within a rapidly growing company
* Hybrid working options after successful completion of training
* A supportive and social team environment, with regular incentives and team-building activities
* Exclusive staff benefits, including private healthcare discounts, Perkbox membership, and pension contributions
* 25 days of annual leave plus bank holidays, with an additional day off on your birthday
Qualifications
* Proficient in English with strong communication skills, both verbal and written
* Experience in B2B sales and telemarketing
* Familiarity with Salesforce and CRM software
* Ability to provide exceptional customer service
* Spanish language skills are a plus
* Proven track record in achieving sales targets and building client relationships
Job Types: Full-time, Permanent
Pay: From £45,000.00 per year
Benefits:
* Casual dress
* Company pension
* Employee discount
* Gym membership
* Work from home
Experience:
* Sales: 2 years (preferred)
Work Location: Hybrid remote in Manchester M1 5AN