Restaurant Shift / Floor Manager (Night Working)
Location: NE38 7RW
Salary: £12.82 + Bonus Scheme
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing individual, looking to move into management, with experience in restaurants, quick service, or coffee shops?
Tim Hortons is a part of Canada's fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK with plans to open hundreds of restaurants over the next 10 years.
We prioritize customer satisfaction and are seeking an outgoing Restaurant Shift / Floor Manager to join our team permanently. In return, you'll receive a competitive salary, opportunities for growth, and a rewarding career.
To succeed as a Restaurant Shift / Floor Manager, you should be a strong leader and positive team player with previous experience in the restaurant and customer service sector within a fast-paced environment. Excellent communication skills, a focus on customer satisfaction, and flexibility to work various hours (including mornings, afternoons, evenings, and weekends) are essential.
If you are passionate about leading a dynamic team, thrive on customer satisfaction, and love coffee, we would love to hear from you.
Key Responsibilities
As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
Customer Service
* Lead by example, treating customers as top priority.
* Maintain a customer-focused approach in all restaurant operations.
* Accurate staff scheduling to meet customer demand.
* Support the team to ensure operational efficiency.
* Conduct regular store walks from the customer's perspective.
People
* Encourage staff suggestions and address concerns.
* Provide performance feedback, set goals, and support development.
* Create a positive team environment, ensuring dignity and respect for all employees, free from discrimination.
* Manage performance issues in collaboration with HR.
Driving Sales
* Understand sales trends, popular products, and peak times, adjusting strategies accordingly.
* Ensure proper product merchandising and stock levels, and support marketing campaigns.
* Coach staff on upselling and suggestive selling techniques.
* Identify areas for improvement and motivate continuous enhancement through employee incentives.
Operations
* Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
* Lead by example, maintaining composure under pressure.
* Manage weekly stock orders and verify incoming quality.
* Schedule maintenance for equipment, ensuring preventative care and calibration.
* Maintain optimal inventory levels.
* Oversee opening and closing procedures.
* Ensure cleanliness, food quality, hygiene standards, and excellent customer service.
* Implement and follow health and safety protocols, reporting incidents promptly to the Regional Manager.
* Be flexible to work various shifts as part of the management team.
Key Requisites
* Previous experience managing restaurants.
* A flexible, disciplined approach to work.
* Experience in food environments is advantageous but not essential.
* Ability to work independently and as part of a team.
* Good numeracy and literacy skills.
* High standards of food hygiene and safety.
* Experience handling customer complaints.
* Adherence to health and safety procedures.
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