Job Title: Operational Support Assistant
Reports to: Planning & Operational Support Manager
Location: Northampton (remote)
Contract: Type: 4 days a week/30hrs Contract
Rate: £19 - £21
We're looking for a highly organised and proactive Operational Support Assistant to join our team and help keep our services running smoothly behind the scenes, with remote working and a 4-day working week!
Main Purpose of the Role:
* Manage supplier invoices and materials payments
* Handle credits for incorrect or missing goods
* Provide admin support for internal systems (e.g. Service Connect, Orchard)
* Organise vehicle repairs, servicing, and assign vans to operatives
* Support with customer feedback, complaints, and queries
Key Responsibilities as Operational Support Assistant:
1. Finance & Invoicing:
2. Match supplier invoices with orders and deliveries
3. Sort out payment disputes with suppliers
4. Update finance systems and scan documents
5. Help raise purchase orders and check cost codes
6. Support with quotes, variations, and finance reports
7. Administration:
8. Be the first point of contact for fleet/vehicle queries
9. Book vehicle repairs and maintenance
10. Help manage customer feedback and complaints
11. Answer repair calls during busy periods
12. Help update job info a...