Service Manager Location: Birmingham Business Park, B37 Salary: £27,000 - £30,000 Per Annum Hours: Monday to Friday, 9AM - 5PM Benefits: Competitive salary, professional development opportunities. Are you ready to take on an exciting new role in a fast-paced, rapidly growing facilities management business? Club Connective are seeking a Service Manager to join one of our clients based on Birmingham Business Park. This is a fantastic opportunity for an experienced and motivated individual to lead a high-performing team, drive exceptional customer service, and ensure operational excellence. Key Responsibilities: Team Leadership: Fostering a motivated and empowered team. Customer Excellence: Build and maintain strong client relationships, ensuring high standards of service delivery and meeting key performance indicators (KPIs). Operational Management: Oversee the performance review process, manage assets (vehicles, plant, etc.), and maintain productivity. Financial Goals: Achieve monthly invoicing targets, control costs, and ensure accurate reporting. Compliance and Standards: Uphold company policies, improve processes, and ensure adherence to business and client requirements. What We're Looking For: Experience: A proven track record in facilities management or a related field, with a focus on reactive service delivery. Leadership: Strong people management skills, with the ability to build, motivate, and retain a high-performing team. Customer Focus: A commitment to delivering outstanding customer service and fostering long-term client relationships. Operational Expertise: Excellent time management, technical understanding, and a results-driven mindset. Key Attributes: Approachability, creativity, determination, financial acumen, and the ability to multitask effectively in a fast-paced environment. Performance Expectations: Ensure client KPIs and benchmarks are consistently met or exceeded. Maintain a high first-time fix rate and achieve year-on-year improvement in customer satisfaction. Ensure staff and operative turnover remains below 10%. Deliver all financial and operational targets while adhering to company standards. Why Join Them? You'll be part of a business that values its people, prioritizes professional development, and is committed to delivering excellence. This role offers not only a competitive salary but also an opportunity to grow your career with a forward-thinking company. This advert has been posted on behalf of our client.