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Client:
Telent
Location:
Coventry, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
14.05.2025
Expiry Date:
28.06.2025
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Job Description:
Location: Southampton
Job type: Full time, permanent
Job ref: 1415
Telent's Network Services division is seeking a Cloud Engineer to join our successful Engineering team based in Southampton. This role offers an excellent opportunity to work with a talented team of Cloud, Network, and Security specialists, supporting your growth and development through challenging projects.
The Cloud Engineer will develop and maintain strong engineering and technical relationships with both internal and external customers. The role involves providing proactive service across all aspects of service delivery, acting as a bridge between the engineering team and Service Delivery, Projects, and Service Desk to ensure high customer satisfaction.
Our Technology Teams at Telent are dedicated to advancing digital infrastructure across the country. Join us to innovate and develop networks and systems impacting millions. Your work will help build and secure the nation's critical infrastructure 24/7.
Cloud Engineer - Responsibilities:
* Train internal engineering staff and customers on products and solutions.
* Assist with Professional Services and Sales opportunities within Network Services.
* Monitor customer incidents and report on nominated accounts.
* Identify trends, security threats, or technical bulletins impacting customers.
* Manage documentation and technical information related to customer platforms and Telent Cloud Services.
* Follow internal and external processes regarding task allocation, completion, and reporting, including documentation updates.
* Support Proof of Concept scenarios, Type Approval activities, and lab testing.
* Create TA, POC, RFC, WI, and SoW documentation.
* Conduct peer reviews of technical documentation.
* Assist in pre-staging equipment for customer site installations.
* Participate in customer meetings such as support reviews and incident reviews.
* Ensure accurate and timely submission of timesheets and expenses.
* Align certifications and training with business objectives.
* Adhere to GDPR and security policies regarding sensitive data and incident reporting.
Cloud Engineer - Requirements:
* Interest in Cloud technologies, with some Azure, Linux, MS SCCM, and MS Exchange knowledge (development provided).
* Strong work ethic and a can-do attitude.
* Experience in medium to large support environments (IT Managed Service).
* On-premise Cloud Services experience.
* Desirable certifications include VCP 6.x-DCV, MCSA, LPIC-2.
* Knowledge of networking, SQL Server, Azure MFA, Microsoft System Configuration Manager, Microsoft Exchange, VMware vCloud Director.
* Leadership qualities, excellent communication, problem-solving skills, and ability to work independently or in a team.
What Telent Offers:
Opportunities to develop across sectors, roles, and technologies. We foster an inclusive culture that values diversity and supports your growth. Benefits include:
* 26 days annual leave plus options to buy/sell days
* Company pension scheme
* Family-friendly policies
* Health and wellbeing support
* Discounts through Telent Reward scheme
* Ongoing development and support
Our Values:
* Be Inclusive
* Take Responsibility
* Collaborate
* Be Customer-focused
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