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Senior account director : retail

Feltham
Permanent
Account director
Posted: 20 September
Offer description

We help the world run better

At SAP, we keep it simple: you bring your best to us, and well bring out the best in you. Were builders touching over 20 industries and 80 of global commerce, and we need your unique talents to help shape whats next. The work is challenging : but it matters. Youll find a place where you can be yourself, prioritize your wellbeing, and truly belong. Whats in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.







What youll do:




As an Account Director (AD) at SAP, you will be responsible for building strong, long:term customer relationships, driving customer innovation, delivering value via SAP solutions, and ensuring that customer business objectives are met.

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Serve as the end:to:end account owner and maintain senior client relationships
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Drive sales and consumption efforts, identifying cross:sell and up:sell opportunities
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Lead (virtual) account team and coordinate all roles across the customer
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Drive customer value realization based on agreed business outcomes, including renewals, expansions, and upsells
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Utilize expert governance and stakeholder management skills
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Interpret consumption data and drive insights to action
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Orchestrate resources such as junior sales quota carriers as needed
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Demonstrate deep expertise in SAP solution portfolio with detailed understanding of the support processes and organization


What you bring



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10+ years of experience in Sales or Consulting with complex business software/IT solutions
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Bachelor's degree or equivalent required (MBA preferred)
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Proven ability to manage in highly complex organizations and apply risk:mitigation strategies
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Strong program/project management and commercial/deal support skills
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Excellent verbal and non:verbal communication skills


Meet your team



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You will work closely with the SAP Market Unit leadership, account teams, and industry teams, as well as align with product/solution management teams/organization.
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You will also partner with other SAP leads to maximize customer success and drive insights into action


Skills you'll use:

Professional Skills


Customer Orientation


Complex Problem Solving


Strategic Thinking


Creative Thinking


Effective Communication




Tech Industry and SAP General Skills


Agile Methodology


Process Improvement


Software as a Service (SaaS)


Cyber Security


Key Performance Indicators (KPIs)


SAP Cloud Suite Portfolio


RISE and GROW with SAP


SAP Corporate Strategy




Role Specific Skills


Competitive Positioning


Relationship Building


Partner Relationship Management


Account Governance


Customer Value Journey Alignment


Account Strategy


Customer Engagement


Sales Forecasting


Industry Knowledge


Customer Value Proposition


SAPCSCareers




Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end:to:end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose:driven and future:focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion

SAP's culture of inclusion, focus on health and well:being, and f

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