Overview
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud. We enable organizations that depend on physical operations to harness IoT data to develop actionable insights and improve operations. We help improve safety, efficiency and sustainability of the physical operations that power the global economy.
Working at Samsara means helping define the future of physical operations and contributing to a growing set of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. This is a remote position open to candidates based in a commutable distance to London.
About the role
As a Samsara Technical Account Manager (TAM), you are the cornerstone of technical customer success. You will act as a trusted technical advisor, delivering measurable business value and driving long-term adoption of the Samsara platform. Your mission is to proactively optimize customers\' technical health and mitigate risk to help them achieve their desired outcomes.
This role requires deep technical acumen, consultative problem-solving, and the ability to communicate with influence across technical and executive stakeholders. You will build enduring customer relationships by translating operational goals into technical solutions and will collaborate with Sales, Support, Product, and Engineering to champion customer needs. During critical incidents, you will manage communications and expectations through to resolution.
This is a remote role with preference for candidates based in or near London.
Responsibilities
* Drive Customer Impact & Value Realization: translate customers' business objectives into Samsara solutions, monitor technical ROI, and demonstrate value beyond traditional support.
* Execute Transformational Technical Account Management: independently manage a portfolio of accounts, develop success plans, identify and mitigate risks to customer health, and maintain accurate records.
* Demonstrate Deep Technical Acumen & Samsara Expertise: serve as the primary technical contact, master Samsara\'s platform (APIs, hardware, software), advise on best practices, and troubleshoot complex issues.
* Provide Consultative Problem Solving & Solutioning: own the technical ticket lifecycle, handle escalations, perform root cause analysis, and drive product improvement.
* Communicate with Influence & Clarity: lead technical meetings and executive reviews, adapting communication to diverse audiences.
* Foster Cross-Functional Collaboration: partner with Sales, Support, Product, and Engineering to deliver a unified customer experience.
* Demonstrate Ownership & Act as a Multiplier: contribute to internal knowledge bases, onboard new teammates, and drive process improvements.
* Embodies Samsara\'s Values & Principles: consistently model core values and seek feedback for continuous improvement.
Minimum requirements
* Experience: 8+ years in a technical, customer-facing role (e.g., technical account management, solutions consulting, or customer success); bachelor\'s degree in MIS, Computer Science, or related field preferred.
* Technical Proficiency: strong ability to understand and troubleshoot complex hardware, software, and API integrations; passion for technology and continuous learning (including AI).
* Customer Focus: data-informed approach and ability to build trusted, long-term relationships.
* Communication: strong written and verbal English; additional languages (e.g., German, French) are a plus.
* Collaborative Spirit: thrives in a fast-paced environment and works well with internal teams to drive success.
Ideal candidate
* Experience supporting global enterprise customers in SaaS, IoT, or PaaS environments.
* Proven use of AI tools/methodologies to improve efficiency and customer insights.
* Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, Tableau.
* Basic Python coding skills are an asset.
Benefits & accommodations
We offer an above-market compensation package, equity, remote and flexible working, health benefits, development opportunities, and more. See our Total Rewards site for details.
We are committed to equal opportunity in employment for qualified persons with disabilities. If you require accommodations during the recruiting process, please email accessibleinterviewing@samsara.com or click here.
Flexible working: Samsara supports a flexible working model that accommodates remote work where possible; some positions may require proximity to an office or specific geographic area to facilitate collaboration.
Fraud prevention
We do not charge fees to applicants at any stage. Official communication will come from @samsara.com or related official domains.
Our commitment to diversity: we welcome all applicants and strive to create an inclusive environment.
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