Dental Receptionist & Sales Ambassador
Location: Billericay, Essex
Hours: Full-time, 5 days per week (including some weekends on rotation)
Salary: Competitive, based on experience
Job Type: Permanent
Join our Front-of-House Team, Drive Sales & Shape the Patient Experience
At Billericay Dental Care, first impressions matter – and as a Dental Receptionist & Sales Ambassador, you'll be at the forefront of delivering exceptional patient experiences while driving treatment conversions and sales growth.
We are a modern, award-nominated, family-run dental practice in the heart of Billericay High Street, known for high-quality care and a personal, patient-focused approach. This role is perfect for someone who is highly organised, sales-driven, and passionate about customer experience, ensuring our front-of-house team performs at the highest level.
Key Responsibilities:
Patient Experience & Schedule Management:
v Manage patient appointments efficiently, ensuring smooth clinician schedules and managing patient flow.
v Handle all patient interactions professionally, whether in-person, over the phone, or via digital channels like email and WhatsApp.
v Record arrivals and manage appointments in the computer system while adhering to practice policies.
v Liaise with clinicians and inform patients of any delays, ensuring they are updated on their appointment status.
Lead Conversion:
v Handle inbound emails, phone calls, and business WhatsApp enquiries, converting them into appointments through effective communication and relationship-building.
v Proactively connect with prospective patients, helping them schedule consultations and achieve their ideal treatment outcomes.
Sales & Product Promotion:
v Confidently promote and sell dental products, explaining their benefits to patients and providing tailored recommendations based on clinical staff advice.
v Encourage and manage prompt payments, collecting patient charges and recording receipts in line with practice policies.
Social Media Engagement:
v Act as an ambassador for Billericay Dental Care by contributing to our active presence on social media platforms like Instagram and TikTok.
v Assist in creating engaging content, including patient success stories and team videos, to showcase our services and promote the practice.
Technology Use:
v Use modern dental software and devices such as iPads to manage day-to-day tasks, including appointments, patient records, and digital communication.
v Assist with Clinipad use for patient information entry and checks.
Patient Journey Support:
v Guide patients throughout their treatment journey, offering expert knowledge and addressing any questions or concerns with care.
v Ensure patients or their representatives sign treatment estimates and NHS forms, ensuring all necessary documentation is complete.
v Register new patients and follow up on treatment plans and referrals, providing support to the clinical team.
Administrative Support:
v Assist with daily administrative tasks such as printing day lists, preparing fire lists, and updating records.
v Handle complaints following the practice's Complaints Procedure, maintaining professionalism and providing resolutions.
v Schedule appointments in person or via phone, ensuring adherence to practice policies.
Office & Health and Safety Maintenance:
v Tidy and maintain the reception, kitchen, and bathroom areas, ensuring they are clean and presentable.
v Comply with the practice's Health and Safety policies, including undergoing regular training in medical emergencies and CPR.
Team Leadership & Practice Culture:
v Lead by example, embodying the practice's vision, mission, and core values in all interactions and responsibilities.
v Participate in team meetings, creating presentations as required, and contributing ideas for improving patient care and practice operations.
v Continuously develop your skills through ongoing training opportunities.
Skills & Qualifications:
v GCSE Maths & English (C grade or above).
v Strong communication and interpersonal skills, with a customer service and sales-oriented mindset.
v Confidence using modern technology, including dental software and social media platforms like Instagram and TikTok.
v Ability to multitask, prioritize, and maintain high attention to detail in a busy, fast-paced environment.
v A proactive and positive attitude with a commitment to continuous learning and development.
What We Offer:
v Free training and development opportunities to help you grow professionally.
v A supportive team environment with access to a full-time practice manager.
v Access to the latest technologies and equipment in a modern dental practice.
v Competitive salary, pension contributions, and dental care benefits.
v Fun team events to celebrate successes and promote team bonding.
Full-Time Hours
Monday: 8:30 AM – 8:00 PM
Tuesday- Thursday: 8:30 AM – 6:00 PM
Saturday: 8:30 AM – 6:00 PM
If you are an experienced receptionist with strong sales skills, who thrives in a fast-paced, patient-focused environment, we want to hear from you.
Apply today and help us make every smile a masterpiece at Billericay Dental Care
Send your CV to
Job Types: Full-time, Permanent
Pay: From £28,000.00 per year
Benefits:
* Free parking
* On-site parking
Experience:
* Receptionist: 1 year (required)
Work Location: In person