Overview
Sales Operations Executive Location: Wilmslow, Cheshire (Hybrid) Working Hours: 8:30 am - 5:00 pm Salary: £24,000 + Commission OTE £35K
The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team. This is a fantastic opportunity to play a key role in supporting our internal finance operations as we continue our exciting international growth journey. We are a UK HR and Health and Safety services provider with over 20 years of experience. We value collaboration, energy, and excellent service.
Role
* Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria.
* Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives.
* Manage the administration and allocation of inbound leads to the appropriate teams or individuals.
* Answer inbound customer calls, providing a professional and helpful first point of contact.
* Handle appointment cancellations efficiently, updating systems and communicating changes as needed.
Requirements
About you:
* Confident and proactive, with a positive, can-do attitude.
* Quick to pick up the phone and handle challenges head-on.
* Strong listener with great attention to detail.
* Eager to learn and excel.
* Sales or contact centre background is a bonus.
* Organised, reliable, and comfortable with admin tasks.
* Understands the value of great customer service.
* A team player who communicates clearly and works well with others.
Why join us?
If you're looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes, this could be the perfect role for you!
As our new Call Quality & Support Administrator, you'll join a vibrant, fast-paced team that values collaboration, energy, and great conversations. In this role, you'll help ensure our appointments meet high standards, support lead management, and keep daily operations running smoothly.
In return, you'll get full training, ongoing support, and access to great benefits as part of the Citation Group. Whether you're taking your first step into a quality or admin role, or building on experience in a sales or customer service environment, this is a brilliant place to learn, grow, and make a real impact.
Benefits & Perks
* 25 Days of Holiday: 25 days of holiday plus bank holidays.
* Birthday Bliss: A day off to celebrate your birthday.
* Post-Wedding Bliss: Extra weeks of holiday for newlyweds.
* Growing Families: Vouchers and perks to celebrate family milestones.
* Healthcare cash plan: Private healthcare to support your well-being.
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