What you will be doing
as a Systems Optimisation Analyst
1. Monitor, investigate and resolve pressure issues, complaints and escalations as highlighted either directly by the customer or by alarming Critical Pressure Points, understanding areas and developing solutions to individual problems.
2. Manage the District Metered Area (DMA) and District Meter (DM) availability issues. Explain variations against the target, including action plans to maintain and improve the position.
3. Support the System Engineer in facilitating engineering and customer-led projects.
4. Support the System Engineer in the management of unplanned emergency events with a view to mitigating against adverse effects to the customer, Supply Interruptions (SI4/SI12), water quality, brand image and levels of compensation paid to the customer due to disruption via the Customer Guarantee Scheme (CGS).
5. Support the System Engineer and Risk Analysts in the timely completion of risk assessments required for the work impacting the clean water network, for example, the repair of leaks, the operation of assets on the network, installation/replacement of fire hydrants and other rechargeable work.
6. Evaluate and analyse operational information, understanding data integrity difficulties, to resolve basic problems.
To thrive in this role, the essential criteria you’ll need are:
7. The successful candidate should have an awareness of hydraulic principles and some transferable skills relevant to the water industry.
8. An understanding of GIS mapping software and familiarity with data handling would be advantageous.
9. Strong communication skills are needed, and confidence when negotiating with internal stakeholders in this post.
10. It is essential that the candidate is organised, pragmatic and possesses a good analytical and problem-solving mentality.
What’s in it for you?
11. Offering a salary up to £40,000 per annum, depending on skills and experience.
12. Annual Leave: 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
13. Performance-related pay plan directly linked to company performance measures and targets.
14. Generous Pension Scheme through AON.
15. Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
16. Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
17. Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.