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* Hours: Hybrid working, Monday, Wednesday and Thursday in the office (BD5) and Tuesday and Friday working from home. The hours are 9am-5.30pm
Our Client in Bradford, West Yorkshire are a rapidly expanding distributor of equestrian insurance and looking to strengthen its team, it’s a perfect time to join the company, make your mark and be part of its success. Conduct, culture and putting the customer at the heart of their business has resulted in the company’s rapid growth so if you are passionate about helping people, have an eye for detail, and a team player then this role is perfect for you. They are passionate about helping people, turning around a dissatisfied customer to create good outcomes.
They are looking for someone who is passionate, a multitasker who can advise and guide customers over the telephone, via email, webchat or on occasion face-to-face (when at equestrian events).
COULD THIS BE YOU?
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The Role
* Include managing and resolving insurance related complaints. This involves investigating complaints, analysing data and customer feedback, and ensuring customer satisfaction under FCA regulation.
About You
* Complaint Management and Complaint Investigations skills
* Insurance industry knowledge or experience is essential
* Analytical Skills for analysing data and feedback
* Strong Communication skills, both written and verbal
* Customer Satisfaction oriented mindset
* Experience in a customer service role is essential
* Attention to detail and ability to handle sensitive information
* Ability to work independently and as part of a team
* Staff Discounts on products
* Access to Free Legal Helpline
* Modern office space with excellent transport links
* Free on-site parking
* Discounted Gym Membership
* Hybrid office and home working
* 25Days annual leave plus bank holidays
* Extra day holiday after 2 years’ service
* Employee assistance programme
* Free eye tests
* CPD - Training and qualifications in insurance if interested
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