Unlock Your Potential as a NOC Engineer at Convergence Group!
Ready to be part of a winning team? Convergence's success is powered by our resilient work ethic and commitment to continuous improvement. Join us as a NOC Engineer and be at the forefront of delivering industry-leading connectivity with exceptional customer service.
Why Convergence Rocks:
* People-First: We define our success by our people. Your growth and development matter to us.
* Skill Matrix Support: Your tasks and development are mapped to ensure you have the tools for success.
* Career Advancement: The more you add, the more you gain—both in development and financial rewards.
What's in it for You:
💰 Competitive salary
🌴 25 days holiday + bank holidays
👪 Enhanced pension & family-friendly perks
🺠Private medical and life assurance
🾠Dog-friendly office (yep, you read that right!)
A DAY IN THE LIFE OF A 1ST LINE NOC ENGINEER:
You'll be responsible for:
* Delivering outstanding customer service through proactive communication.
* Efficiently managing incidents, changes, and information requests in ServiceNow.
* Troubleshooting our LAN and WAN product and service portfolio.
* Following internal processes to deliver and satisfy customer requests
You'll need to really know your stuff, so it'd be great if you had:
* At least 12 months of experience in a busy, customer-focused Telco, Data Centre, or IT service environment.
* Networking qualification like CCNA or a relevant degree.
* At least 24 months of specialist experience in LAN, WAN, or WLAN (CCNA or equivalent hands-on experience).
* Comfortable with 'shift' work.
BPSS, SC, and other clearances are required for this role.
The boring stuff:
* Permanent position
* Full-time, 37.5 hours per week, Monday to Friday (shifts of 7-3:30 / 9-5:30 & 10:30-7)
* A requirement to work 1 weekend in 6 - but days off given in the week and overtime paid for additional hours
* Office-based
Ready to take your career to the next level? Join Convergence and thrive in a culture that values your contributions. Apply today! #NOC #Engineer #NOClife #ServiceDesk
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