In your role as a Customer Care Advisor you will take ownership of customer complaints and ensure successful resolutions for both the customer and the business. * You will investigate cases thoroughly using root-cause analysis and collaborate with internal departments to gather all necessary information. * Managing incoming calls, emails, web-based and social media complaints, prioritising responses effectively and maintaining case ownership. * You will provide clear, professional written communication and regular updates to customers and internal stakeholders. * Working closely with the legal department when complaints escalate, ensuring compliance and accurate handling at all times. * You contribute to improving processes by sharing insights and feedback with the Customer Resolution Manager and senior team. Requirements: * Level 3 qualification in Customer Service is preferable * GCSE grade 4 in English and Maths (or equivalent) is essential * Previous experience in customer service or complaint resolution, ideally within a fast-paced environment * Excellent written and verbal communication skills * Strong attention to detail * Proficiency in Microsoft applications and web-based tools